SVP, Human Resources

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a human resources strategy that aligns with business objectives, promotes organizational growth, and addresses operational requirements.

• Provide guidance to executive leadership on matters related to workforce planning, organizational structure, talent management, and employee relations.

• Convert business priorities into actionable people-focused initiatives with defined success metrics.

• Lead and nurture the HR leadership team while overseeing HR budgets and resource allocation.

• Create and manage talent management and succession planning initiatives.

• Collaborate with Talent Acquisition and business leaders to establish hiring priorities and manage workforce demands.

• Supervise performance management, employee relations, investigations, engagement, retention, compensation, benefits, HR operations, and compliance.

• Develop HR policies, procedures, governance frameworks, reporting systems, and workforce data practices.

• Collaborate with legal, compliance, business, finance, training, and operational leadership.

• Drive people-related organizational changes, business growth, and operational transformations.

• Enhance HR processes and service delivery through the integration of technology, automation, and ongoing improvements.

• Maintain a balance between consistent HR standards and the unique needs of local markets and operating teams.

⛳️ Requirements

• Significant progressive HR leadership experience, including senior executive roles within BPO, contact center, customer experience, shared services, or similar labor-intensive service environments.

• Proven experience supporting a large, geographically diverse workforce across various sites or business units.

• In-depth knowledge of HR strategy, employee relations, talent management, organizational development, compensation and benefits, and HR operations.

• Experience in tackling workforce challenges in a high-volume, fast-paced operational setting, including issues related to retention, engagement, and leadership capabilities.

• Established ability to advise senior executives and align people strategies with business and financial objectives.

• Experience in leading and developing HR teams and managing intricate cross-functional initiatives.

• Comprehensive understanding of relevant employment laws, HR compliance, and employee relations practices within supported markets.

• Ability to analyze workforce metrics and translate findings into actionable business strategies.

• Strong skills in communication, stakeholder management, influencing, and change management.

• Demonstrated sound judgment, discretion, and the capacity to handle sensitive issues with professionalism and integrity.

• Preferred: Experience in supporting multinational BPO/CX operations.

• Preferred: Experience in leading HR transformations, implementing HR technology, or enhancing shared services.

• Preferred: Experience in supporting business growth, organizational restructuring, or the integration of acquisitions.

• Preferred: Relevant professional HR certification or an advanced degree in human resources, business administration, or a related field.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Access to employee assistance programs and resources.