HR Ops Generalist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the complete recruitment process for Brand Ambassadors, Team Lead Ambassadors, and City Managers.

• Advertise job openings, source candidates, and maintain active recruitment pipelines within US markets.

• Evaluate candidates and schedule interviews with the relevant Operations Managers.

• Manage candidate communication throughout the entire recruitment procedure.

• Collaborate with Operations to understand weekly and future staffing needs.

• Assist in recruitment efforts for new market and campaign launches.

• Keep track of recruitment metrics and provide regular hiring updates to Operations.

• Take charge of the complete onboarding process for newly hired Brand Ambassadors.

• Ensure that BAs complete all necessary documentation and onboarding steps prior to training and deployment.

• Monitor onboarding progress and follow up with new hires to address any outstanding requirements.

• Coordinate with Operations to ensure new BAs are prepared for training and deployment.

• Address BA inquiries throughout the onboarding phase and offer timely HR assistance.

• Maintain precise onboarding records and track the status of new hires.

• Keep accurate records of active, inactive, and rehired field team members.

• Assist with onboarding for TLAs and CMs as necessary.

• Work with Operations to identify BAs who qualify for Team Lead promotions.

• Manage the administrative process for BA-to-TLA transitions.

• Ensure visibility of the TLA pipeline across all markets.

• Facilitate the process and administration of Team Lead promotions while Operations manages performance evaluations and candidate selection.

⛳️ Requirements

• 2+ years of experience in HR, recruitment, or people operations.

• Proficient in advanced English.

• Experience in high-volume recruitment environments.

• Exceptional organizational and communication abilities.

• Capability to manage recruitment processes across multiple cities simultaneously.

• Comfortable addressing payroll and employee-related questions.

• Strong attention to detail with the ability to juggle multiple priorities.

• Experience working with frontline, hourly, or field-based teams is preferred.

• Comfortable operating in a fast-paced and expanding organization.

• Capable of working independently and taking ownership of recruitment and onboarding procedures.

🏝️ Benefits

• Enjoy flexibility, autonomy, and the chance to work on impactful hiring initiatives.

• Receive bonuses for each hire.

• Monthly compensation in USD.

• Be part of a highly successful bootstrapped company, with no investors at this time!

• Flexible paid time off (10 days).