SVP, Enrollment

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement ACE’s enrollment strategy to drive growth and achieve long-term institutional goals.

• Lead and enhance the entire enrollment organization consisting of approximately 70 employees.

• Manage the student acquisition process from initial lead to enrollment, which includes Enrollment Operations and related support functions.

• Set enrollment objectives, create forecasting models, establish performance metrics, and develop accountability frameworks.

• Collaborate with Marketing leadership to enhance lead quality, improve conversion rates, and optimize funnel effectiveness.

• Build and nurture a high-performing enrollment leadership team and establish a positive culture.

• Oversee budgeting for enrollment, workforce planning, and allocation of resources.

• Advocate for enrollment transformation through the adoption of technology, automation, AI, and process enhancements.

• Work closely with the CIO and IT team to ensure that technology and data support enrollment performance.

• Partner with executive leadership to align enrollment strategies with institutional priorities, market opportunities, and growth objectives.

• Continuously enhance conversion rates, productivity, service levels, and the prospective student experience.

• Define service standards and assess the quality of the experience.

• Report directly to the CEO.

⛳️ Requirements

• Over 15 years of relevant professional experience.

• More than 7 years of experience leading large-scale enrollment, admissions, or similar student/customer acquisition organizations.

• Extensive enrollment leadership experience primarily in online higher education or a closely related OPM or EdTech environment.

• Proven experience managing a large enrollment/contact-center organization, including frontline enrollment teams and supporting functions such as operations, analytics, workforce management, training, or quality assurance.

• Proficient in training and quality programs, including scalable counselor onboarding, coaching, program knowledge, interaction quality standards, and quality assurance.

• Demonstrated success in achieving enrollment growth with direct accountability for enrollment targets.

• Experience improving the lead-to-enrollment funnel performance, including conversion rates, speed-to-lead, advisor effectiveness, lead utilization, yield, or cost efficiency.

• Proven ability to evolve and scale enrollment organizations, processes, workflows, structures, systems, and talent.

• Experience managing enrollment operations and governance, including standards for inquiry management, policies, procedures, controls, and compliant recruitment practices.

• Strong orientation towards data and analytics, including dashboards, operational KPIs, forecasting, performance management cadences, and accountability frameworks.

• Business acumen in enrollment operations, including budget ownership, headcount planning, resource allocation, and workforce/capacity planning.

• Experience as a change leader and people manager.

• Excellent cross-functional leadership abilities with Marketing, IT, and other departments.

• Strong technical and systems orientation, including CRM, lead management, workflow, reporting, and automation capabilities.

• Extensive experience with student information systems and integrations across CRM, SIS, telephony, workflow, and reporting systems.

• Executive presence and enterprise mindset suitable for engaging with the CEO, board, and executive leadership team.

• Mission-driven belief in accessible, high-quality higher education.

• Exceptional communication, organization, time management, analytical, problem-solving, and attention-to-detail skills.

• Ability to work remotely and collaborate effectively in a virtual environment.

• Must support and embrace the College’s Impact mission.

• Minimum remote internet bandwidth requirement of 50 Mbps download and 5 Mbps upload.

• Preferred: experience with Microsoft Dynamics, Power BI, Salesforce, or similar CRM and business intelligence platforms.

• Preferred: experience utilizing AI, automation, or advanced analytics for enrollment enhancement.

• Preferred: familiarity with online higher education, academic calendars, accreditation, regulatory considerations, and working-adult student demographics.

• Preferred: experience in a private-equity-backed or similarly performance-driven environment.

🏝️ Benefits

• Annual bonus eligibility for all full-time employees.

• Medical, dental, and vision insurance.

• Options for HSA and FSA.

• Paid parental leave.

• Paid time for volunteering.

• Tuition reimbursement and reduction programs.

• Generous paid time off (PTO).

• 401k plan with employer match.

• Comprehensive wellness and Employee Assistance Program (EAP).

• Employee recognition and awards programs.

• Employer-paid life and AD&D insurance.

• Short-term disability coverage.

• Employer-paid long-term disability coverage.

• Virtual-first organizational structure.

• Inclusive work environment.

• Remote work arrangement.

• Support for reliable internet service requirements for remote work.