SVP, Channel Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive engagement, retention, product activation, operational excellence, and team performance with Channel Partners.

• Manage budget planning, staffing strategies, client success initiatives, operational processes, and cross-department collaboration.

• Plan and oversee budget and staffing requirements for ongoing operations, seasonal demands, projects, and non-recurring revenue opportunities.

• Lead and nurture Channel Partner leadership through skill enhancement, professional development, career progression, and retraining initiatives.

• Coach and manage people managers and account leads to meet performance goals.

• Supervise staffing requirements, pricing strategies, contracts, margins, and client partnerships.

• Engage directly with Channel Partners to develop strategies that enhance partner success, efficiency, and adoption of the bswift platform.

• Foster partner engagement, satisfaction, retention, service quality, and support effectiveness.

• Define and oversee the Channel Partner journey in collaboration with Product and Marketing teams.

• Advocate for the Channel Partner voice and influence internal stakeholders.

• Monitor and prioritize industry trends, training and certification needs, career development, turnover, and technology adoption opportunities.

• Establish and track success metrics, including product adoption, revenue retention, and growth.

• Collaborate with Sales, Client Services, and Product teams to enhance cross-functional processes and drive new business and cross-sell opportunities.

• Use Salesforce to manage team operations and client relationships effectively.

• Promote operational excellence through AI, automation, and technology-driven transformation.

• Participate in special projects and undertake additional responsibilities as required.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, Healthcare Administration, or a related field, or an equivalent combination of education and relevant work experience.

• Extensive knowledge and understanding of Benefits Administration.

• A highly collaborative, creative, customer-focused mindset with strong analytical skills and adaptability.

• Proven capability to thrive in a fast-paced, high-pressure, entrepreneurial environment.

• Demonstrated success in building trusted relationships with partner organizations.

• Strong executive presence with the ability to engage and influence clients and senior stakeholders.

• Excellent critical thinking, prioritization, and problem-solving abilities.

• Exceptional verbal and written communication, presentation, and negotiation skills.

• Strong attention to detail, dependability, accountability, and follow-through.

• Familiarity with relevant industry standards and regulations, including legal, compliance, privacy, or security considerations.

• Empathy, humility, active listening skills, and a commitment to continuous learning.

• Master's degree (preferred).

• Previous experience with bswift (preferred).

• Experience in SaaS product support (preferred).

• Strong understanding of broker and payroll ecosystems (preferred).

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Performance-based incentives for most positions.

• Remote-first, office-friendly work environment.

• Employer-sponsored retirement savings programs.

• Opportunities for professional development, including training and career resources.

• Supportive culture that encourages collaboration, open communication, and creative problem-solving.

• Resources for mental health, financial planning, and wellness.

• Fun, flexible, and creative workplace atmosphere.

• Opportunities for both professional and personal growth.