SVP, ACO Operations – Enterprise Program Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations for all ACO and Telemedicine service lines.

• Set and track operational KPIs, service-level agreements, and performance dashboards.

• Lead ongoing improvement efforts aimed at enhancing efficiency, scalability, quality, and provider satisfaction.

• Manage operational preparedness for new program launches, acquisitions, partnerships, and market expansions.

• Collaborate with executive leadership to create and implement annual operating plans.

• Ensure operational coherence across clinical, provider engagement, network operations, data analytics, technology, compliance, and customer success functions.

• Act as the executive sponsor and leader of the centralized PMO that supports all ACO and Telemedicine initiatives.

• Develop project management methodologies, governance frameworks, status reporting standards, and prioritization strategies.

• Maintain a comprehensive enterprise project portfolio and executive roadmap.

• Facilitate executive steering committees and uphold accountability for project milestones, deliverables, risks, and dependencies.

• Coordinate cross-functional resources to effectively implement strategic initiatives.

• Design processes for issue escalation, change management, and project risk mitigation.

• Provide regular updates on the project portfolio to executive leadership and governing boards.

• Convert strategic business objectives into actionable operational plans.

• Lead enterprise initiatives focused on growth, operational transformation, technology implementation, and new service offerings.

• Assess operational impacts of regulatory, reimbursement, and value-based care changes.

• Support due diligence, integration planning, and implementation activities linked to strategic partnerships and growth opportunities.

• Promote organizational alignment around key strategic priorities.

• Supervise operational performance of telemedicine programs across post-acute, long-term care, and various care settings.

• Track utilization, provider productivity, access metrics, technology performance, and quality outcomes.

• Collaborate with clinical leadership to enhance provider experience and patient care delivery.

• Ensure scalability and operational readiness for telemedicine growth initiatives.

• Provide executive oversight of ACO operations, including beneficiary engagement, network management, quality programs, compliance, reporting, and performance improvement.

• Monitor performance against MSSP, LEAD, and other value-based care program objectives.

• Collaborate with finance and analytics teams to optimize operational drivers of cost, quality, and utilization outcomes.

• Lead efforts to enhance provider participation, operational efficiency, and financial performance.

• Build and manage a high-performing operations and project management team.

• Cultivate a culture of accountability, ownership, collaboration, and continuous improvement.

• Mentor and develop operational leaders throughout the organization.

• Serve as a trusted advisor to executive leadership and business unit leaders.

⛳️ Requirements

• Proven experience in leading large-scale healthcare operations and enterprise projects.

• Experience in establishing or leading a Project Management Office (PMO).

• Strong knowledge of value-based care, population health, and healthcare performance management.

• Demonstrated ability to spearhead cross-functional initiatives and organizational transformation efforts.

• Outstanding executive communication and stakeholder management skills.

• Familiarity with Medicare Shared Savings Program (MSSP), ACO REACH, LEAD, or comparable value-based care models.

• Experience managing telemedicine or virtual care operations.

• Background in supporting board-level reporting and governance.

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Operations Management, or a related field.

• Over 6 years of progressive healthcare operations leadership experience.

• More than 5 years of executive leadership experience directing multi-functional teams.

🏝️ Benefits

• A remote-first culture that emphasizes flexibility and collaboration.

• Opportunities for career growth while making a significant impact.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Health care and dependent care flexible spending accounts.

• 401(k) retirement savings plan with a company match.

• Self-managed PTO Plan.

• Ten company-paid holidays each year.