Support Virtual Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming client support calls while accurately assessing the issue at hand.

• Resolve common GHL problems during the call.

• Support clients with text messaging, appointment confirmations and reminders, workflows, automations, appointment scheduling, and navigating GHL issues.

• Guide clients through fundamental GHL functionalities and offer clear directions.

• Diagnose workflows and pinpoint possible causes of issues.

• Recognize when a problem cannot be solved during the call.

• Record unresolved issues and forward them to the Back-End Support Team for additional investigation.

• Maintain a professional, patient, and clear line of communication with clients throughout each interaction.

⛳️ Requirements

• Intermediate experience with GoHighLevel (GHL).

• Competence in troubleshooting and comprehending GHL workflows and automations.

• Excellent spoken English skills — this position involves direct client phone support.

• Previous experience in a call center, BPO, customer support, technical support, or phone support role is essential.

• Ability to manage various types of client issues over the phone.

• Patience and capability to explain technical concepts to users without technical backgrounds.

• Strong problem-solving and troubleshooting abilities.

• Capacity to work independently in a remote setting.

• Reliable internet access and a quiet, professional workspace.

🏝️ Benefits

• Remote / Work From Home