Support Specialist L1/L2, Linux

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serving as the primary point of contact for clients and representing the Service Desk and the company in daily communications.

• Managing client interactions primarily through Jira, as well as via email and phone.

• Conducting initial analysis of requests and prioritizing them accordingly.

• Verifying basic cases and gathering diagnostic data.

• Engaging with clients and partners in both Polish and English, including participation in virtual meetings.

• Diagnosing issues in virtual, containerized, cloud, and storage environments.

• Reproducing reported problems in a local testing environment.

• Analyzing logs.

• Managing tickets from registration to closure.

• Collaborating with R&D, QA, and Development teams on more complex incidents.

• Updating and maintaining the knowledge base.

⛳️ Requirements

• Strong knowledge of Linux systems.

• Basic understanding of virtualization.

• Experience with OpenStack and OpenShift is a plus, or willingness to learn these technologies.

• Experience working with the Atlassian Jira ticketing system is appreciated.

• Proficiency in various IT domains.

• Ability to analyze logs and work with the command line interface (CLI).

• Problem-solving mindset.

• Independence and accountability for managing tickets from L1 to L2 levels.

• Strong teamwork skills.

• Effective communication and the ability to convey findings clearly and precisely.

• Proficiency in English at a minimum B2 level, both spoken and written.

🏝️ Benefits

• Remote work or the option to work from the office in Warsaw or Bielsko-Biała.

• Being part of a support team operating 24/7, 365 days a year.

• Access to an internal knowledge base, procedures, and processes that support daily tasks.

• Feedback at every stage of the recruitment process.