Senior Customer Support Agent – French Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Promptly and professionally address customer inquiries via Intercom chat

• Deliver accurate and effective solutions to both technical and non-technical questions regarding the Infinni platform

• Ensure high customer satisfaction by thoroughly and courteously resolving issues

• Escalate complex problems to the relevant teams while keeping customers updated

• Share knowledge and best practices with the support team

• Work alongside cross-functional teams to troubleshoot issues and enhance customer experience

• Engage in team meetings and training sessions

• Recognize recurring customer issues and recommend improvements to support processes

• Assist in the development of support documentation and resources

• Provide insights to the Support Team Lead regarding tools and workflow enhancements

• Report directly to the Support Team Lead

⛳️ Requirements

• Candidates must currently reside in the Canary Islands

• Minimum of 2+ years of experience in a customer support position, ideally within a B2B SaaS setting

• Familiarity with Intercom or comparable customer support platforms, such as Zendesk

• Exceptional written and verbal communication skills

• Strong analytical skills and keen attention to detail

• Capability to handle multiple inquiries simultaneously in a dynamic environment

• A high degree of empathy and a customer-focused approach

• Proficiency in English and French

• Knowledge of German or Spanish is an advantage

• A Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred

🏝️ Benefits

• Remote-first company enabling employees to work from home or abroad, provided they are based in the Canary Islands

• Competitive salary and a highly attractive compensation package

• Opportunities for career growth and personal development

• An inclusive, diverse, and collaborative team culture