Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Promptly address customer inquiries

• Maintain a positive, empathetic, and professional demeanor towards customers

• Communicate via CRM software, phone calls, emails, and text messages

• Acknowledge and resolve customer complaints effectively

• Process refunds or reshipments when necessary

• Escalate customer inquiries to the relevant department

• Maintain records of customer interactions, transactions, feedback, and complaints

• Collaborate and communicate with colleagues

• Provide insights on the efficiency of customer service processes

• Ensure customer satisfaction by delivering professional support both verbally and in writing

• Contribute to ongoing improvement and innovative solutions within the e-commerce sector

⛳️ Requirements

• Minimum of 2 years' experience in online customer support in a remote environment

• Exceptional customer service abilities, including a warm and friendly speaking voice

• Fluent proficiency in English

• Strong written and verbal communication skills, with excellent spelling and grammar

• Capacity to remain calm and composed in stressful or upsetting situations

• Ability to operate multiple computer applications simultaneously

• Proficient in CRM software such as ZenDesk or Gorgias

• Skilled in Microsoft Office applications: Excel, Outlook, Teams, Word, OneDrive, and SharePoint

• High school diploma or equivalent

• Must have an up-to-date Mac or Windows computer with antivirus software

• Reliable high-speed internet access is essential

• A quiet workspace free from distractions

• Tech-savvy with a willingness to learn new tools and software

• Legally authorized to work in the United States for any employer under W-2 employment

• Currently not hiring international or California-based candidates

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance with 80% of premiums covered by the company

• 80 hours of paid vacation after completing one year of employment

• Additional paid time off that increases with tenure

• 40 hours of personal days available each year

• Paid gym membership provided

• 7 paid holidays per year

• 50% discount on all Dr. Berg products

• Fully remote work opportunity

• Emphasis on a healthy work–life balance

• Required to have an up-to-date Mac or Windows computer with antivirus software for remote work

• Must have a reliable high-speed internet connection

• Quiet, distraction-free workspace is necessary