Destination Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform supplier quotes into proposals ready for clients.

• Confirm rack rates and contracted supplier prices to ensure accurate quotations.

• Assist with requotes and updates to itineraries within Wetu.

• Aid Destination Specialists in revising and updating proposals.

• Help Travel Coordinators in quoting additional services or enhancing trips.

• Search for availability in hotels, services, and flights.

• Input confirmed bookings into internal reservation systems.

• Ensure invoices accurately reflect the services that were booked.

• Keep reservation documentation organized for both operations and accounting.

• Draft replies to inquiries from clients and travel advisors under the guidance of Destination Specialists.

• Follow up on outstanding requests, supplier confirmations, and inquiries about additional services.

• Compose pre-travel confirmation emails.

• Participate in 30-day pre-departure calls as necessary.

• Record post-trip feedback and updates for internal teams.

• Update internal destination knowledge resources, including tipping guides, spa menus, and activity details.

• Monitor and amend destination entry requirements and travel regulations.

• Assist in updating internal AI data to enhance communication precision.

• Serve as a backup resource for Destination Specialists.

• Assist with simpler itinerary requests and operational duties under the direction of Destination Specialists.

• Contribute to maintaining the standards of luxury travel experiences.

⛳️ Requirements

• Experience in the hospitality or travel sector.

• Strong knowledge of Africa as a premium travel destination.

• Highly detail-oriented with exceptional organizational and documentation abilities.

• Comfortable working in an operational support role while closely collaborating with sales teams.

• Capability to manage multiple itineraries and operational tasks while ensuring high accuracy.

• Preferred experience with Destination Management Companies (DMCs) and supplier communications.

• Familiarity with Wetu or similar itinerary-building tools is advantageous.

• Level of English proficiency must be specified during the application process.

🏝️ Benefits

• Candidates located outside the United States will be engaged under an independent contractor agreement.

• Candidates outside the United States are responsible for managing their own social security and taxes according to their home country's regulations.