Support Services Coordinator

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Address inquiries from customers, clients, and internal stakeholders via email, phone, and authorized communication platforms.

• Deliver clear, professional, and timely responses to standard questions and requests.

• Receive, document, track, and follow up on support requests until resolution is achieved.

• Escalate complex or urgent issues to the appropriate department as necessary.

• Foster and maintain professional relationships with clients, customers, vendors, and team members.

• Communicate status updates and critical information when required.

• Coordinate daily administrative and support tasks efficiently.

• Schedule meetings, appointments, calls, and various business activities.

• Manage calendars and assist with scheduling adjustments.

• Draft correspondence, forms, reports, spreadsheets, and other business documents.

• Organize digital files and keep accurate records.

• Enter, update, and verify data in company systems.

• Support routine data entry and documentation efforts.

• Monitor deadlines and follow up on assigned action items promptly.

• Facilitate communication between departments and team members.

• Assist with internal projects, operational assignments, onboarding, and administrative processes.

• Oversee workflows and pinpoint outstanding tasks.

• Help uphold standard procedures and documentation practices.

• Identify common process challenges and report them to management.

• Offer suggestions to enhance efficiency, organization, and service delivery.

• Maintain records of customer interactions and service requests diligently.

• Assist with the coordination of appointments and services.

• Track requests from their initial submission through to completion.

• Provide follow-up once services or requests have been fulfilled.

• Ensure accurate communication between customers and relevant team members.

• Manage customer information professionally while maintaining confidentiality.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Prior experience in customer support, administrative services, coordination, office operations, or a related field is preferred.

• Strong written and verbal communication skills are essential.

• Exceptional organizational and time-management skills are required.

• High attention to detail and accuracy is necessary.

• Ability to prioritize tasks and handle competing deadlines effectively.

• Comfortable working independently with minimal supervision.

• Ability to collaborate effectively with remote team members.

• Professional and courteous communication style is expected.

• Strong problem-solving and follow-up skills are a must.

• Ability to quickly learn new software, systems, and procedures.

• Dependable, responsive, organized, and capable of managing changing priorities while maintaining accuracy, professionalism, and confidentiality.

• An updated resume highlighting relevant experience, skills, and qualifications is required.

🏝️ Benefits

• Competitive compensation.

• Flexible scheduling options.

• Remote work flexibility.

• Paid time off for eligible employees.

• Opportunities for professional development.

• Potential for advancement within the company.

• Collaborative and supportive work environment.