Support Operator – Payroll and HR Administration

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer service and support through the channels provided by the company;

• Address inquiries regarding the use of the Persona system;

• Assist customers with payroll and HR administration processes and functionalities;

• Recognize, analyze, and seek resolutions for customer requests;

• Precisely document interactions and information within the system;

• Conduct basic tests and validations to identify potential issues;

• Refer requests to other departments or support levels when necessary;

• Monitor requests and ensure customers receive timely follow-up;

• Offer suggestions for enhancing customer service and support processes;

• Remain informed about system features and updates.

⛳️ Requirements

• A high school diploma is mandatory;

• Currently pursuing or possessing a degree in Business Administration, Human Resources, Accounting, or a related discipline is preferred;

• Familiarity with or interest in payroll and HR administration processes;

• Comfortable utilizing systems and technology;

• Excellent verbal and written communication abilities;

• Analytical mindset with the capacity to identify and resolve issues;

• Organized and detail-oriented;

• Quick learner with the ability to convey information clearly;

• Enjoys assisting and supporting others;

• Previous experience in customer service or support is advantageous;

• Knowledge of payroll and HR administration processes, including payroll processing, new-hire onboarding, vacation, terminations, and compliance requirements, is a plus;

• Experience with management systems or payroll and HR software is beneficial;

• Familiarity with the Persona system or other Nasajon systems is an added advantage.

🏝️ Benefits

• Employment under Brazilian CLT labor regulations;

• 100% remote work;

• Flexible working hours, prioritizing deliverables;

• Food and meal allowances;

• Health insurance;

• Digital Hospital telehealth service;

• Dental insurance;

• Wellhub;

• Partnership with Sesc;

• Life insurance;

• Funeral assistance.