Support Operations Engineer

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Deliver technical support and troubleshooting assistance to clients.

• Ensure timely resolution of clients' IT-related issues.

• Collaborate closely with the Service Desk and various internal teams.

• Identify and resolve problems effectively.

• Escalate complex issues when necessary.

• Maintain a high standard of customer satisfaction.

⛳️ Requirements

• Previous experience in a similar position, providing IT support and troubleshooting.

• Strong understanding of desktop support and software applications.

• Experience in network troubleshooting with a basic understanding of LAN/WAN.

• Proficiency in Windows, macOS, and Linux operating systems.

• Excellent problem-solving abilities and communication skills.

• Capacity to work effectively in a team and collaborate with various departments.

• Employment is subject to Police Clearance Checks.

🏝️ Benefits

• Opportunity to continually enhance technical expertise.

• Virtual interview options available.

• Supportive and rewarding work environment.

• Flexible working arrangements, including hybrid and remote options.

• Regular social events to foster team bonding.

• Ongoing training and development opportunities, including paid certifications.

• Quality hardware and laptops provided for all employees.

• Employee referral program with incentives for successful referrals.