Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform specialist for clients and accountants.

• Act as the intermediary between business leaders, internal accountants, and accounting firms.

• Comprehend and investigate user issues encountered.

• Provide solutions or answers and escalate matters to technical teams as necessary.

• Assist in-house accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Engage in continuous learning about the product, the company, and its various departments.

• Receive, assess, and address accounting-related inquiries.

• Monitor tickets until full resolution is achieved.

• Manage increasingly complex customer requests.

• Develop and update customer assistance resources.

• Share accounting expertise and hands-on experience with team members.

• Convey well-founded customer feedback to the product teams.

• Identify improvement opportunities and spearhead enhancement projects.

⛳️ Requirements

• Educational background or training in accounting (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, ideally encompassing at least three tax seasons.

• Direct experience collaborating with business leaders is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Self-driven, with the capacity to independently solve problems and discover solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills, with the ability to clearly articulate concepts.

• Capability to understand and respond to customer needs while fostering strong relationships.

• Ability to work autonomously and collaboratively within a team.

• Flexibility to adapt to swift changes within the platform.

• Eagerness to learn and stay informed about product advancements.

• Must possess the right to work in France; the company does not provide visa sponsorship.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days in addition to 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space expenses.

• BSPCE stock options.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac for work purposes.

• Company events, Tech Days every three months for remote staff, and an annual offsite gathering.

• An inclusive and supportive work environment that promotes personal and professional development.