IT Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic and operational leadership for enterprise technology services.

• Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support.

• Establish operational priorities, allocate resources, and set service delivery expectations.

• Lead operational reviews and status meetings while monitoring project and program performance.

• Serve as the escalation point for operational issues, outages, and service disruptions.

• Drive Microsoft Azure and cloud modernization initiatives.

• Oversee cloud infrastructure deployments, including networking, platform services, storage, databases, and identity services.

• Coordinate environment provisioning, production releases, and operational readiness reviews.

• Manage ServiceNow, Azure DevOps, Microsoft 365, and custom mission support applications.

• Coordinate application lifecycle management and provide production support.

• Lead Change Advisory Board activities and operational governance processes.

• Review technical change requests and coordinate change planning and execution.

• Collaborate with cybersecurity teams on security impact assessments, ATO activities, audits, risk evaluations, and remediation.

• Support technology platforms for mission operations, disaster services, and emergency response.

• Manage and mentor technical staff, contractors, and service providers.

• Coordinate engineering, operations, cybersecurity, networking, and application support teams.

• Support workforce planning, onboarding, performance management, and training.

• Lead modernization initiatives involving cloud adoption, security enhancements, and service transformation.

• Recommend technology investments and operational improvements to leadership.

• Evaluate emerging technologies and industry best practices for agency adoption.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• 8+ years of progressive IT experience.

• 3+ years in operational leadership, management, or supervisory roles.

• Experience supporting federal government information systems.

• Proven expertise with Microsoft Azure.

• Proven expertise with Microsoft 365.

• Proven expertise with Identity and Access Management.

• Proven expertise with ServiceNow.

• Proven expertise with cloud operations.

• Proven expertise with enterprise application support.

• Proven expertise with change management.

• Experience in leading cross-functional operational teams.

• Strong written and verbal communication skills.

• No US citizenship requirement.

• Preferred: experience supporting federal civilian agencies.

• Preferred: experience managing Azure cloud environments and DevOps pipelines.

• Preferred: knowledge of federal cybersecurity frameworks and compliance requirements.

• Preferred: experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems.

• Preferred: ITIL, PMP, Microsoft Azure, CISSP, or related certifications.

🏝️ Benefits

• Medical plan options, some with Health Savings Accounts.

• Dental plan options.

• Vision plan.

• 401(k) plan with pre- and post-tax contributions and company match.

• Full flex work weeks where possible.

• Vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.

• Typically 15 days of paid leave per calendar year.

• 10 paid holidays per year.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.