Support Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Assist with mobile applications available on the App Store and Google Play.

• Address app reviews, track trends and issues, and collect feature suggestions.

• Resolve billing concerns, including refund requests and declined payments.

• Manage disputes through Stripe and PayPal.

• Respond to customer complaints and devise innovative solutions in accordance with Gismart’s support policy.

• Develop and maintain a repository of standard responses.

• Collaborate with various teams to identify and resolve issues.

• Provide occasional phone support to American clients and address issues promptly.

⛳️ Requirements

• Proficient in written English — Advanced (C1-C2).

• Capable of crafting detailed step-by-step instructions and managing billing issues while ensuring replies are clear, structured, and courteous.

• Fast typing skills.

• Familiarity with the functioning of mobile applications, including app versions, updates, and device compatibility.

• Knowledge of subscriptions, covering renewals, refunds, and invoicing.

• Ability to handle stress effectively.

• Capacity to work independently.

• Strong time-management capabilities.

• Team-oriented mindset.

• A genuine interest in the wellness industry is advantageous.

• Experience with PayPal, Stripe, or other payment processing platforms is beneficial.

• Familiarity with ticketing or chat systems such as Zendesk, Intercom, or Freshdesk is a plus.

🏝️ Benefits

• Flexible working hours.

• Ability to work from anywhere globally, either remotely or from a corporate hub.

• Relocation assistance to Poland.

• Support for legalization and accounting.

• 50% reimbursement for coworking space expenses worldwide.

• Six fixed public holidays each year plus five additional flexible holidays.

• Full sick leave compensation.

• Medical insurance coverage.

• 75% reimbursement for sports activities.

• 70% coverage for therapy expenses.

• Provision of equipment or reimbursement for personal tool maintenance costs.

• 70% coverage for professional development courses.

• 80% coverage for corporate English language courses.

• 18 paid vacation days per year.

• Three personal days annually.

• An extra vacation day for each year of service at Gismart.

• Participation in corporate events and team-building activities.