Support Engineer – Data Fetching Engineer, Telecom

This is a fully remote position, open to applicants in Lithuania.

📋 Description

• Collaborate with the Customer Team to extract information from the Partner tool.

• Examine issues related to Telecom network KPIs.

• Detect problems concerning Customers’ network and Partner traffic integrations.

• Conduct daily operations and maintenance while addressing any issues that arise.

• Identify, troubleshoot, and resolve system-related problems through effective root cause analysis.

• Offer technical support and guidance to major telecom Clients.

⛳️ Requirements

• 2-3 years of pertinent experience.

• Proficient in SQL.

• Understanding of cellular protocols.

• Basic skills in systems: familiarity with Linux, Cloud, and Cloud-native technologies.

• Excellent skills in customer interaction and interface.

• Capability to independently manage Customer calls.

• Willingness to work in shifts (24/7).

• Availability for occasional on-site travel based on business requirements.

• Nice to Have: Familiarity with the Wireshark tool.

🏝️ Benefits

• Willingness to travel on-site for a few days based on business needs.