Support Engineer – Data Fetching Engineer, Telecom

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Collaborate with the Customer Team to extract information from the Partner tool.

• Evaluate issues related to Telecom network KPIs.

• Examine problems concerning Customers’ network and Partner traffic integrations.

• Carry out daily operations and maintenance, addressing and resolving issues.

• Identify, diagnose, and rectify system-related challenges through troubleshooting and root-cause analysis.

• Offer technical support and guidance to key telecom Customers.

⛳️ Requirements

• 2-3 years of pertinent experience.

• Proficiency in SQL.

• Understanding of cellular protocols.

• Basic system skills, including familiarity with Linux and Cloud & Cloud native technologies.

• Excellent customer interaction and interface skills.

• Capability to independently conduct Customer calls.

• Openness to work in shifts (24/7).

• Willingness to travel on-site for a few days as business needs arise.

• Familiarity with the Wireshark tool is a plus.

🏝️ Benefits

• Openness to travel on-site for a few days as business needs arise.