Support Agent, Helpdesk Agent – Italian Language Skills

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Deliver first-level support for users and applications within the tax industry.

• Address customer questions via phone and email concerning the operation of tax software.

• Log, categorize, and document incidents effectively.

• Forward unresolved support issues to the second-level support team when necessary.

• Maintain availability and response times via telephone during designated service hours.

⛳️ Requirements

• Proficient in the Italian language, both written and spoken.

• Knowledge of German, especially Swiss German, is a plus.

• Prior experience as a Helpdesk Agent is beneficial.

• Must have a quiet workspace and a dependable high-speed internet connection.

• Possess a service-oriented, friendly, and confident demeanor with a passion for IT.

🏝️ Benefits

• Opportunity to work from home.

• Flexible working hours.

• Part-time position that can be integrated with other professional, academic, or personal obligations.

• Competitive compensation package.