Payroll Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee payroll documentation, manage workpapers, audit files, and electronic records across shared platforms.

• Develop payroll templates, reporting tools, processing trackers, and ongoing support materials throughout the payroll cycle.

• Execute payroll-related data entry and verify employee payroll information for thoroughness and precision.

• Detect discrepancies related to employee records, timekeeping, leave administration, and payroll coding, escalating issues as necessary.

• Carry out routine timecard and payroll audits, document exceptions, and prepare supporting analyses.

• Assemble audit logs, exception reports, and payroll validation documentation.

• Produce recurring payroll reports, data extracts, and reporting packages for stakeholders and internal team members.

• Maintain payroll dashboards, trackers, and reporting resources.

• Supervise payroll support channels and direct employee inquiries to the appropriate resources.

• Aid in ticket management, service request tracking, and resolution of payroll issues.

• Deliver precise administrative and operational support throughout the payroll cycle.

⛳️ Requirements

• High School Diploma or equivalent is required.

• An Associate's degree or coursework in Accounting, Business Administration, Human Resources, Finance, or a related field is preferred.

• 0-2 years of experience in payroll, administrative support, customer service, accounting, human resources, or a related function.

• Experience with data entry, reporting tools, or business systems is preferred.

• Internship, co-op, or payroll support experience is an advantage.

• Exceptional attention to detail with a dedication to accuracy and quality.

• Capability to manage multiple priorities and adhere to recurring deadlines.

• Strong organizational and documentation abilities.

• Proficient in Microsoft Excel and Microsoft Office applications.

• Ability to manage sensitive and confidential employee information appropriately.

• Excellent written and verbal communication skills.

• Customer-focused approach with a readiness to assist employees and business partners.

• Capacity to quickly learn new systems, processes, and technologies.

🏝️ Benefits

• Comprehensive full medical, dental, and vision insurance.

• Basic Life Insurance at no cost to the employee.

• Company-paid short-term and long-term disability.

• 12 weeks of 100% paid Parental Leave.

• Health Savings Account (HSA).

• Flexible Spending Accounts (FSA).

• Retirement savings plan.

• Personal Paid Time Off.

• Paid holidays and a company-wide Wellness Day off.

• Paid time off to volunteer at nonprofit organizations.

• Pet-friendly office environment.

• Commuter Benefits.

• Group Pet Insurance.

• On-the-job training and skills development.

• Employee Assistance Program (EAP).

• Eligible for overtime as a non-exempt position.