Director of Customer Experience – MS Dynamics 365 CE

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a senior delivery leader and a trusted advisor across client accounts.

• Establish and nurture robust relationships with executive stakeholders.

• Direct PMO processes, governance, and delivery standards.

• Supervise customer onboarding, implementation, and ongoing service delivery.

• Manage and mentor cross-functional teams, including Project Managers, Analysts, and Engineers.

• Ensure the achievement of delivery KPIs, customer satisfaction, budget performance, and quality targets.

• Lead strategic planning, business reviews, and escalation management.

• Identify avenues for service expansion within existing customer accounts.

• Collaborate with Sales and Executive Leadership on account growth, renewals, proposals, and expansion opportunities.

⛳️ Requirements

• Over 10 years of experience in client delivery, program management, or consulting.

• Strong experience with D365 CE is essential.

• Proven experience managing complex customer accounts and cross-functional delivery teams.

• Excellent executive-level communication and stakeholder management abilities.

• Background working with VARs or within Microsoft/SaaS partner ecosystems.

• Capability to link delivery excellence with customer retention and account growth.

• A bachelor's degree is required.

• Familiarity with Microsoft Copilot, Azure, and/or Power Platform is preferred.

• PMP or similar project management certification is advantageous.

• US citizenship is required.

• Willingness to travel up to 25-30% locally and nationally.

🏝️ Benefits

• Ability to travel up to 25-30% locally and nationally.