Billing Support Representative I

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Deliver prompt and professional assistance to clients and patients.

• Address billing concerns utilizing critical thinking and problem-solving capabilities.

• Collect and respond to incoming requests or direct them to the appropriate personnel.

• Engage with patients through phone, email, chat, or text to facilitate billing for testing.

• Record interactions with clients, patients, and payors in Ambry systems.

• Review, identify, and handle documents.

• Answer inquiries about Ambry products and procedures using available resources.

• Support patient and client questions and aim for one-touch resolution when feasible.

• Organize and attach documents to the relevant cases.

• Interact directly with clients in real-time.

• Collaborate with internal departments.

• Utilize basic billing and insurance knowledge.

• Share knowledge of Ambry products and systems with internal teams.

• Carry out additional tasks as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in billing support.

• High school diploma or higher.

• Familiarity with CPT & ICD10 codes, medical terminology, and insurance plans and processes.

• Outstanding telephone and communication skills.

• Capability to work efficiently within a team environment.

• Ability to manage workload and additional projects independently.

• Strong attention to detail and effective prioritization skills.

• Proficient in standard office equipment, office software, and internet usage.

• Familiarity with Microsoft Office, Google Chrome, and internet navigation.

• Ability to read and interpret documents, Ambry requisitions, operating and maintenance instructions, and procedure manuals.

• Competency in writing standard reports and correspondence.

• Ability to communicate effectively one-on-one and in group environments with clients and employees.

• Capability to perform basic arithmetic with whole numbers, common fractions, and decimals.

• Ability to apply common-sense understanding to written, oral, or diagrammed instructions.

• Prior experience in healthcare or clinical laboratory administration is preferred.

• Previous customer service experience in a health or wellness setting preferred.

• Experience in insurance billing, including verification, authorization, or collections is preferred.

• No certifications, licenses, or registrations are required.

🏝️ Benefits

• Comprehensive benefits package, which may include incentive compensation.

• Restricted stock units.

• Medical and additional benefits based on the position.