Customer Care Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming calls from Members, Clients, and Facilities

• Act as the primary representative and face of MTM Health

• Address a range of tasks that escalate in complexity as abilities develop

• Anticipate handling 60–80 calls daily, with increased volume on Mondays

• Primarily work shifts that commence after 2pm CST, frequently including weekends

⛳️ Requirements

• Must be a resident of Texas

• A minimum of 1 year of experience in a Call Center

• At least 6 months of Customer Service experience

• Basic typing and computer skills with strong navigational abilities

• High-speed Internet access such as Cable, DSL, or Fiber, with at least 3 mbps upload speed and 30 mbps download speed

• Use of wireless and WiFi “air cards” is not allowed

• A quiet home environment free from distractions, including any caregiving responsibilities

🏝️ Benefits

• Health, Dental, and Vision Insurance

• Life and Disability Insurance

• 401(k) Retirement Plan with Company Match

• FSA and HSA Savings Plans

• Wellness Program with Incentives

• Voluntary & Ancillary Plans

• Pay on Demand

• Paid Time Off and Holiday Pay

• Birthday Holiday

• Maternity/Paternity Leave

• Continuing Education Reimbursement Program

• MTM Perks Discount Program

• Career Development Programs