Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer support tickets by responding to inquiries and resolving issues related to current orders.

• Handle a high volume of phone calls to assist customers with their existing orders and guide new customers on how to place orders online.

• Reply to emails and manage questions and concerns from customers, as well as internal department inquiries about orders or payments, while processing requests from field servers.

• Record issues in Confluence.

• Check court dockets for information regarding case filings and occasionally retrieve filed documents.

• Rectify errors, follow up with process servers, advance orders, and provide necessary information and updates.

• Collaborate with other teams to ensure all essential tasks related to orders are completed.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• 1-3 years of experience in customer support or call center roles assisting customers over the phone.

• Technology proficient; experience with computer programs such as Microsoft Outlook, Excel, Word, PDF Editor, and phone systems is preferred.

• Experience in document manipulation.

• Proficient in reading, writing, and speaking English.

• Capability to transcribe information, review orders, investigate issues, and implement solutions.

• Ability to perform repetitive tasks with precision.

• Capacity to maintain a high standard of work even in stressful situations.

• Skill in anticipating issues and proactively addressing them.

• Ability to implement new processes and changes to enhance performance.

• Minimum typing speed of 55 words per minute.

• Must reside in Puerto Rico.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching contributions.

• Paid time off.

• 7 paid company holidays.

• 4 floating holidays per year.

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance.

• Long-term disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.