Supplier Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding of suppliers into SOVRA programs and guide them through necessary information and actions.

• Conduct individual supplier meetings to clarify program opportunities, address inquiries, and outline subsequent steps.

• Develop outreach strategies that include live discussions, emails, webinars, virtual events, and co-marketing initiatives.

• Assist suppliers in creating marketing plans to promote awarded contracts to local government agencies.

• Follow up diligently and professionally when initial outreach does not elicit a response.

• Cultivate a knowledgeable perspective on the supplier market to influence vendor outreach and contract promotion strategies.

• Create and oversee business, account, or marketing plans that align with supplier requirements and program priorities.

• Collaborate with account management, supplier enablement, supplier compliance, and program success teams.

• Represent SOVRA at conferences and trade shows, with travel requirements of up to 25%.

• Develop the annual strategy for promoting program suppliers.

⛳️ Requirements

• 3–6+ years of experience in customer success, account management, partnerships, or client services, consistently responsible for client outcomes.

• Experience in the public sector, government procurement, and/or cooperative purchasing.

• Background in SaaS or GovTech.

• Proven experience with consultative communication, including live discussions, webinars, or virtual events.

• Competence in developing and managing business plans, strategic account plans, or marketing plans.

• Ability to maintain organization across CRM activities, follow-through, detailed program information, and numerous cross-functional partners.

• Experience working directly with suppliers or vendors, assisting them in understanding, adopting, and promoting a program.

• Authorization to work in the United States.

• SOVRA is unable to provide sponsorship for work visas or transfers.

🏝️ Benefits

• Comprehensive health and medical coverage.

• Paid time off.

• A structured learning and development program.

• Paid parental leave.