Supervisor, TeleNeuro

This is a fully remote position, open to applicants in California.

📋 Description

• Develop, implement, assess, and oversee client-supported TeleNeurology programs.

• Provide 24/7 supervision and backup support to the TeleNeurology team.

• Identify deficits in knowledge and resources essential for achieving optimal performance.

• Lead team initiatives and manage operational performance, KPIs, and financial objectives.

• Utilize practice knowledge to promote standard practices within TeleNeurology and the Neurology OPS team.

• Advise, assist, and mentor the TeleNeurology administrative team.

• Engage in group calls and communication with site coordinators and remote team relationships; provide cross-coverage as necessary.

• Represent the practice line with strong and positive leadership.

• Act as a subject matter expert for the administrative team.

• Offer administrative support to TeleNeurologists, Medical Directors, and Regional Directors.

• Aid the OPS team in accurately and promptly completing monthly call schedules.

• Collaborate with the Operations Director to disseminate and implement system and process best practices for successful start-ups.

• Work together with departments to establish optimal workflows.

• Partner with physicians, workgroups, and committees to create onboarding and educational materials.

• Collect documentation for CPAC meetings and Joint Commission Accreditations.

• Provide ad hoc project management and project support.

• Support the administrative team with daily operations and management tasks.

• Oversee daily operations by managing schedules, assigning tasks, monitoring workflows, and ensuring deadlines are met.

• Review and audit work assignments for quality, timeliness, and productivity.

• Supervise special projects and ensure compliance with assigned timelines.

• Alert leadership to potential issues and concerns with the manager.

• Engage in the recruitment, hiring, and training of team personnel.

• Participate in goal discussions, performance evaluations, and coaching/counseling of team personnel.

⛳️ Requirements

• An Associate’s degree and two (2) years of experience in healthcare operations required OR an equivalent combination of education and experience demonstrating the knowledge, skills, and abilities necessary to perform essential job functions.

• Proven experience collaborating with clients to establish a competitive advantage in their marketplace required.

• Supervisory experience in a customer service organization required.

• A Bachelor’s degree in Healthcare or Business Administration preferred.

• Four (4) years of relevant healthcare operations experience preferred.

• Familiarity with medical terminology.

• Strong knowledge of healthcare management, ideally covering hospital-based management and physician practice management.

• In-depth understanding of the physician’s clinical, management, and leadership roles within the healthcare environment.

• Knowledge of healthcare, medical, and/or psychiatric terminology.

• Ability to swiftly evaluate needs and provide solutions (results-oriented).

• Awareness of payer contracting and its impact on physician practices.

• Understanding of credentialing and licensing procedures.

• Knowledge of performance metrics affecting Hospitalist Practices and medical-legal considerations impacting medical practice.

• Strong analytical abilities, creative conceptualization skills, cooperative management aptitude, polished interpersonal skills, and excellent verbal and written communication abilities.

• Proven effective customer service techniques.

• Capacity to read, comprehend, and communicate in English sufficiently to fulfill the responsibilities of the position.

• Ability to establish and uphold effective working relationships as required by the responsibilities of the position.

• Intermediate proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook, OneNote), Adobe, and other computer applications.

• Ability to manage a call center while consistently evaluating call volumes, response times, and other KPIs.

🏝️ Benefits

• Monthly wellness events and programs including yoga, HIIT classes, and more.

• Training opportunities to support and enhance your professional growth.

• Team-building activities such as virtual scavenger hunts and holiday celebrations.

• Flexible work hours.

• Opportunities to attend Vituity community events like LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

• Excellent health plan options.

• Coverage for dental, vision, HSA/FSA, life, and AD&D, among others.

• Top-tier 401(k) retirement savings plan offering a $1.20 match for every dollar up to 6% along with discretionary profit-sharing contributions (eligible January following 18 months of service).

• Generous paid time off starting at 3-4 weeks annually.

• Discounts on student loan refinancing.

• Professional and Career Development Program.

• EAP and travel assistance included.

• Wellness program.

• Purpose-driven culture focused on enhancing the lives of our patients, communities, and employees.

• Annual corporate Success Sharing bonus program based on the company's yearly performance.