Supervisor, Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the billing, collections, and cash posting functions within the revenue cycle.

• Offer daily guidance and support to achieve OCHIN's financial health key performance indicators.

• Collaborate with the Operations Manager to formulate strategic plans aimed at enhancing operational efficiency.

• Work alongside cross-functional departments to optimize collection potential.

• Supervise and mentor both on-site and off-site staff members.

• Provide effective oversight of staff and client revenue-cycle operations.

• Investigate and resolve process and workflow challenges in partnership with client representatives.

• Coordinate multiple interrelated projects to align with organizational goals.

• Establish rapport and sustain communication with both internal and external stakeholders.

• Deliver accounts receivable services to member clients to maximize reimbursement opportunities.

• Lead a team of billers and manage revenue cycle operations for OBS clients.

• Oversee daily billing activities, ensuring timely and accurate professional billing.

• Ensure adherence to departmental protocols, as well as federal and state regulations, and payer requirements.

• Meet critical deadlines, including end-of-month closing processes.

• Address claim and technical issues to enhance revenue collection.

• Monitor national payer bulletins and communicate workflow impacts to clients, teams, and technical analysts.

• Interact with customers to resolve transaction-related issues.

• Recruit, develop, motivate, coach, and train staff effectively.

• Oversee personnel, systems, and client-related matters.

• Perform quality reviews based on established metrics.

• Guide staff in problem-solving, communication, conflict resolution, and career development.

• Conduct challenging conversations utilizing emotional intelligence.

• Travel for on-site Go Live support as necessary.

⛳️ Requirements

• Applicants must be legally authorized to work in the United States on a permanent basis at the time of application.

• This position does not qualify for employment visa sponsorship now or in the future.

• A minimum of 5 years’ experience in healthcare or healthcare IT is required.

• At least 5 years of experience in PB/revenue cycle billing/coding is necessary.

• A minimum of 3 years of supervisory or managerial experience in a remote setting is required.

• A high school diploma or GED is mandatory.

• A bachelor’s or associate degree in business or a related field is highly preferred.

• Previous experience with FQHC/RHC is preferred.

• Coding experience or a CPC certification is advantageous, but not mandatory.

• Experience utilizing payor portals is required.

• Proficiency with Acute Care EHR software, specifically EPIC and PB, is essential.

• Substantial experience in managing the revenue cycle for physician offices or medical practices is needed.

• Familiarity with coding, charge capture, time of service collections, insurance eligibility and benefits verification, claims submission, and accounts receivable management is required.

• Knowledge of ICD-10, CPT, and/or HCPCS Coding Systems is necessary.

• Familiarity with CMS-1500 and UB-04 claim forms is essential.

• A solid understanding of Medicare, Medicaid, state laws, HIPAA, and healthcare billing and collections regulations is required.

• Strong research, root cause analysis, and problem-solving skills are essential.

• Extensive analytical abilities are necessary.

• Capability to communicate decisions, procedures, and processes to a diverse audience is important.

• Creativity and adaptability to change are essential traits.

• Initiative, self-motivation, and a strong work ethic are required.

• Proven experience in creating, analyzing, and interpreting complex reports is needed.

• Ability to exercise independent judgment and self-sufficiency in problem-solving is crucial.

• Willingness and ability to work overtime is required.

• Proficiency with MS Suites and Visio is necessary.

• Advanced knowledge and experience in Excel are required.

• Ability to quickly learn new applications is important.

• Knowledge of Medicare Billing Systems (DDE, Ability Ease) is preferred.

• Excellent written, verbal, listening, and business writing skills are required.

• Willingness to travel as needed is essential.

• Ability to work independently and efficiently from a home office is necessary.

• High-speed internet service is required.

• Capability to work in a distraction-free environment is essential.

• Ability to read, speak, write, and understand English is required.

🏝️ Benefits

• Competitive compensation package.

• Support for work-life balance.

• Opportunities for professional advancement.

• Fully remote work from home.

• Comprehensive range of benefits offered.

• Participation in on-camera virtual meetings.

• Home-office work environment provided.

• High-speed internet service included.

• Up to 15% nationwide travel support as necessary.