Revenue Systems Director – Platform and Architecture

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Define and uphold the reference architecture for the revenue systems stack, which includes system-of-record designations, object and data model standards, integration patterns, and platform boundaries.

• Establish technical standards for configuration, automation, extensibility, and management of technical debt.

• Assess architectural alternatives for new capabilities and propose implementation strategies.

• Manage platform roadmaps, release timelines, and end-of-life schedules; plan for upgrades and migrations.

• Take ownership of technical build delivery in accordance with the roadmap, focusing on configuration design, environment strategy, testing, and release management.

• Initiate a continuous improvement program utilizing system telemetry to pinpoint and address friction points.

• Define and enforce change control, documentation, and technical review standards.

• Oversee platform reliability and incident management, which includes root cause analysis and preventive measures.

• Deliver capabilities in artificial intelligence and automation, encompassing vendor/platform evaluations, configuration, integration, and agent-based workflows.

• Develop instrumentation to assess outcomes related to artificial intelligence and automation.

• Act as the primary Revenue Operations liaison to Information Technology concerning integrations, enterprise platform modifications, identity and access management, and architectural decisions.

• Ensure adherence to information security, data privacy, data residency, and audit obligations.

• Represent Revenue Systems in enterprise architecture and change advisory initiatives.

• Manage technical platform evaluations, selections, and application portfolio rationalization.

• Oversee vendor technical relationships, roadmap collaborations, escalations, and commercial negotiation support.

⛳️ Requirements

• Bachelor's degree in a technical field or equivalent practical experience.

• Ten or more years of experience in go-to-market systems, Revenue Operations, Sales Systems, or enterprise applications, including substantial time spent in a technical or architectural role.

• Proven accountability for the architecture and delivery of a multi-platform revenue or go-to-market technology stack.

• Advanced working knowledge of Salesforce, including data model and object architecture, automation capabilities, permission architecture, release management, and platform customization limitations.

• Experience in designing and managing integrations across go-to-market platforms, with a focus on error handling, monitoring, and data reconciliation.

• Ownership of data architecture and data integrity in a customer or revenue data environment.

• Experience in deploying artificial intelligence or automation capabilities within a go-to-market framework, including governance and measurement aspects.

• Experience collaborating with Information Technology and Information Security functions within enterprise change and architecture processes.

• Experience leading platform evaluations, selections, and consolidations supported by documented business cases.

🏝️ Benefits

• Two paid wellness days off for the entire company each year.

• Paid day off on your birthday or another day during your birthday month.

• 40 hours of paid Volunteer Time Off each year.

• Free, confidential, 24/7/365 Employee Assistance Program.

• Zurich Travel Assist for business travel protection.

• Monetary referral bonuses for successful hires.

• Comprehensive medical/dental insurance specific to location.

• Retirement/pension plans specific to location.

• Life or accident protection specific to location.