Revenue Operations Manager, Sales Ops

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the operational framework across Sales, encompassing workflows, processes, performance management, reporting, and cross-functional handoffs.

• Recognize opportunities to enhance team operations and streamline work through the sales funnel.

• Map daily workflows, pinpoint process and system friction, and redesign inefficient workflows.

• Convert desired-state processes into precise requirements for GTM Systems and operational partners.

• Establish core metrics and reporting frameworks for the management of Sales performance.

• Develop and refine dashboards, scorecards, and inspection tools that monitor productivity, pipeline, conversion, and workflow adoption.

• Set standards for data quality, process adherence, documentation, and operational health.

• Collaborate with GTM Systems and Revenue Operations to ensure Salesforce and other GTM systems align with business operations.

• Act as a strategic operational partner to Sales leadership.

• Transform business objectives and performance data into actionable insights regarding performance, capacity, pipeline, and processes.

• Manage the operational aspects of changes to processes, systems, pricing, packaging, or go-to-market strategies.

• Collaborate across teams to effectively implement changes and promote field adoption.

• Work alongside Sales leadership to enhance onboarding, training, workflows, and ramp experiences.

⛳️ Requirements

• A minimum of 10 years of experience in Revenue Operations, Sales Operations, Sales Strategy & Operations, SDR/BDR Operations, or a related GTM operations function.

• Preferably, experience in a high-growth B2B SaaS environment.

• Strong grasp of Sales workflows and operational rhythms, including pipeline generation, lead management, qualification, routing, handoffs, forecasting, productivity, and funnel conversion.

• Extensive familiarity with Salesforce and related GTM systems.

• Capable of connecting business requirements, workflows, data, and systems.

• Proficient in identifying system gaps and translating solutions into clear requirements for technical partners.

• Experience in creating reporting frameworks, dashboards, and performance metrics.

• Solid understanding of data quality, process consistency, and operational health.

• Proven track record of redesigning inefficient processes and facilitating the adoption of new workflows, systems, or methods of operation.

• Comfortable leading onboarding, training, or enablement programs when necessary.

🏝️ Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off.

• Sick leave.

• Short-term and long-term disability.

• 10 US observed holidays.

• Canadian statutory holidays by province.

• Home office stipend.

• 401(k) for US-based employees.

• RRSP for Canada-based employees.

• Paid parental leave.

• Local in-person meet-up program.

• Equity.