Supervisor, Revenue Operations

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Assist the manager by offering leadership and guidance to the designated ROPS Setup Team specialists.

• Connect high-level ROPS strategies with daily operational implementations.

• Ensure that revenue-cycle systems and data are correctly configured to reduce billing exceptions and enhance payer reimbursement.

• Directly supervise and nurture a team of usually 5–10 front-line team members.

• Provide prompt coaching, feedback, and performance assessments.

• Oversee daily operations, including Claim Content, Contract loading, Plan evaluation, and additional Setup Team tasks.

• Maintain accountability for the accuracy, quality, and timeliness of team outputs.

• Manage productivity metrics and address any underperformance issues.

• Identify efficiencies, test process modifications, assess opportunities, and manage risks.

• Collaborate with ROPS and Finance Teams to ensure alignment in change communication.

• Translate tactical goals into actionable steps and make decisions within the broader context of Lighthouse.

• Establish and uphold policies and procedures, including SOX control activities.

• Handle recruitment, hiring, retention, workloads, performance development, coaching, and team management.

• Review essential metrics, recognize trends and variances, communicate findings to the Director/Regional Revenue Manager, and escalate payer behavior issues.

• Identify system and process enhancements to decrease registration denials and exceptions.

• Engage in and lead system or process implementation projects.

• Attend meetings, phone conferences, and training sessions; manage special projects as assigned.

⛳️ Requirements

• Previous leadership or supervisory experience in Revenue Operations or Setup is preferred.

• Demonstrated ability to take responsibility for team outcomes and meet essential deadlines.

• Excellent verbal and written communication skills, with the capacity to adapt messages for diverse stakeholders.

• Consistently exemplifies DaVita’s Core Values and promotes a culture of belonging and safety within the team.

• Supervisory responsibilities and/or input regarding recruitment, training, professional development, performance management, including termination, and teammate retention.

• Ability to establish and ensure compliance with policies and procedures, including SOX control activities.

• Capable of ensuring the accurate and prompt completion of Setup functions.

• Competent in reviewing and analyzing daily, weekly, and monthly key metrics.

• Ability to identify variances, communicate findings, and monitor payment trends.

• Skilled in identifying system and process improvements and leading implementation efforts.

🏝️ Benefits

• A "community first, company second" culture grounded in Core Values.

• Award-winning education and training across various career paths.

• Performance-based rewards reflecting exceptional individual and team contributions.

• Comprehensive benefits package.

• Medical, dental, and vision coverage.

• 401(k) matching.

• Paid time off.

• PTO cash-out option.

• Family resources available.

• EAP counseling sessions offered.

• Access to Headspace®.

• Backup child and elder care services.

• Maternity/paternity leave provided.

• Professional development opportunities.

• On-demand virtual leadership and development courses through StarLearning.

• Occasional travel for significant in-person team meetings and events, totaling less than 5%.