Supervisor, Premium Support – French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver outstanding Customer Service management to the Airbnb community in the capacity of a Supervisor.

• Supervise teams consisting of around 10-15 ambassadors.

• Oversee the team's handling of complex issues that may pose significant risks to the brand.

• Enhance performance at the ambassador, team, and service levels.

• Cultivate and maintain a motivated and diverse team.

• Assist with strategic initiatives within Delivery and your service as required.

⛳️ Requirements

• A minimum of 6 years of progressive experience in a customer service or operations position.

• At least 3 years in a role with direct staff management and oversight of the employee lifecycle.

• Proficiency in both spoken and written English and French is mandatory.

• Proven track record of enhancing team performance as a line manager.

• Experience in resource allocation to manage real-time crisis situations.

• Availability to work on weekends, holidays, and be on-call is essential.

🏝️ Benefits

• Employee Travel Credits

• Bonuses

• Health insurance

• Professional development opportunities