Supervisor, Payroll Production

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee, mentor, and guide payroll professionals in handling payroll processing, timekeeping, training, performance management, and team collaboration.

• Supervise time and attendance functions, encompassing data collection, historical adjustments, reporting, training, and resolution of service tickets.

• Maintain payroll service standards by addressing ServiceNow tickets, escalations, employee inquiries, and time-sensitive matters efficiently and accurately.

• Implement off-cycle payroll, on-cycle adjustments, close activities, bulk payments, Positive Pay, ACH transmissions, and check-print file management.

• Oversee manual checks, reversals, stop payments, reissues, paycheck distribution, direct deposit transactions, and specialized payments.

• Conduct audits and balance payroll and timekeeping entries, evaluate quality-control outcomes, maintain documentation, and assist with SOX, internal, and external audits.

• Monitor payroll overpayments, assist with third-party collections, reconcile Netpay and Money Network accounts, and collaborate with the Accounting team as necessary.

• Stay updated on payroll law changes, revise procedures, train teams on new regulations, and identify opportunities for process enhancements across payroll services.

⛳️ Requirements

• Bachelor’s degree in business, Finance, or equivalent professional experience.

• More than 5 years of experience in payroll and/or timekeeping roles.

• Proficient hands-on experience with Oracle Fusion Cloud HCM and/or UKG Pro/Kronos for payroll or timekeeping tasks.

• Familiarity with Microsoft Excel, Outlook, and Word in a professional setting.

• Strong analytical and creative problem-solving abilities.

• Capability to make informed decisions under pressure.

• Customer-oriented mindset and the ability to manage sensitive information with utmost confidentiality.

• Adaptability to handle changing priorities, multiple projects, and time-sensitive deadlines in a fast-paced environment.

• Excellent verbal, written, and listening communication skills.

• Strong interpersonal capabilities.

• Professional demeanor and sensitivity when addressing complex associate issues and challenging situations.

• Commitment to continuous improvement.

• Certified Payroll Professional (CPP) certification is preferred.

• Experience using ServiceNow for payroll or HR service requests is preferred.

• Prior experience in supervising, coaching, or training payroll support staff is preferred.

🏝️ Benefits

• Inclusive culture featuring associate-led Business Resource Groups.

• Flexible Paid Time Off (PTO) policy allowing for 22 days.

• Paid holiday schedule comprising 7 observed holidays.

• Discounts available for online and retail purchases.

• Company-sponsored 401(k) match.

• Programs supporting physical and mental health wellness.

• Potential eligibility for bonuses or other variable compensation.