Payroll Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive end-to-end payroll processing assistance for Managed Payroll clients.

• Oversee multiple clients and deadlines in a dynamic work setting.

• Serve as the designated Specialist for Managed Payroll and Payroll Administrative clients.

• Provide support for OSV payroll, tax, and garnishment clients across various service levels as necessary.

• Manage and address daily cases while adhering to service-level agreements and client satisfaction goals.

• Handle internal escalated cases.

• Resolve client issues, manage escalations, conduct and document root cause analyses, and implement corrective actions.

• Lead weekly, monthly, and quarterly calls with clients.

• Engage in new client transitions and service-area discussions.

• Configure basic to medium-complexity Workday pay components, deductions, and run categories.

• Assist with year-end processes and special projects.

• Troubleshoot quarter-end and year-end audit reports and suggest solutions.

• Achieve quality, production, and scorecard targets.

• Maintain documentation for payroll services support.

• Collaborate with colleagues and customer teams to assist clients and resolve requests.

⛳️ Requirements

• Associate's degree.

• Over 3 years of Payroll experience, including end-to-end processing, research, payroll logic, and troubleshooting.

• More than 3 years of Customer Experience or demonstrated ability to function at this experience level.

• Advanced skills in Microsoft Word and Excel.

• Strong knowledge of payroll taxes, intermediate payroll configuration, and payroll compliance.

• Experience with multi-jurisdiction tax, payroll year-end, and W-2 support and adjustments.

• Excellent written and verbal communication abilities.

• Experience in an outsourcing environment, preferably in payroll or tax, with familiarity in Workday and Salesforce programs.

• Availability to work from 9:00 am to 6:00 pm PST.

• This is a remote position based in the United States.

🏝️ Benefits

• Values-driven culture.

• Opportunities for career advancement.

• Professional development opportunities.

• Chances to learn and exchange ideas.

• Creative collaboration.