Supervisor – Patient Account

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer daily guidance, mentoring, and training to new hires and current Patient Access personnel.

• Aid in the management of escalated concerns.

• Contribute to the development of short- and long-term planning recommendations for Registration Process areas, including Admitting, Centralized Scheduling, Emergency Department, and clinics.

• Maintain exemplary customer service while assisting staff in problem resolution.

• Uphold departmental policies, practices, procedures, and work rules.

• Support the creation and implementation of new policies in line with hospital and corporate standards.

• Monitor daily operations and compile performance and metric reports, including financial clearance reports.

• Execute special projects and reporting as assigned.

• Undertake all Patient Access functions as required.

• Participate as a member of the management team to ensure achievement of operational objectives.

• Conduct interviews, hire, and train staff; plan, assign, and oversee work; evaluate performance; recognize and discipline employees; address complaints and resolve issues.

• Supervise direct reports in Rep, PA I-IV positions.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• Over 4 years of experience in a medical facility, health insurance, or a related field.

• Comprehensive knowledge of computer systems within Health Care Information Systems.

• Solid understanding of Revenue Cycle Management and Regulatory Agencies is essential.

• Exceptional interpersonal and organizational skills.

• Proven leadership capabilities.

• Ability to convey and receive detailed information through both spoken and written communication.

• Must be capable of working while seated.

• Availability to work hours and days as required by departmental/system needs.

• Must be "on-call" as necessary.

• Required to obtain and provide proof of all necessary vaccinations and screenings prior to starting employment, as applicable and permitted by law.

🏝️ Benefits

• Management-level positions may qualify for sign-on and relocation bonuses.

• Comprehensive medical, dental, vision, disability, life, and business travel insurance.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year.

• 401k plan with up to a 6% employer match.

• 10 paid holidays each year.

• Health savings accounts, and flexible spending accounts for healthcare & dependents.

• Employee Assistance program available.

• Employee discount program offered.

• Optional benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.

• For employees in Colorado, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.