Supervisor – Patient Account

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily support, guidance, and training to both new hires and current Patient Access personnel.

• Aid in the management of escalated concerns.

• Contribute to both short-term and long-term planning suggestions for areas within the Registration Process, including Admitting, Centralized Scheduling, Emergency Department, and clinics.

• Uphold a positive customer service environment and assist staff in resolving issues.

• Implement departmental policies, practices, procedures, and work regulations.

• Collaborate in the development and execution of new policies in accordance with hospital and corporate standards.

• Monitor daily activities and generate performance and metric reports, including financial clearance reports.

• Undertake special projects and reporting as assigned.

• Execute all Patient Access functions as necessary.

• Participate as a member of the management team to ensure that operational objectives are achieved.

• Conduct interviews, hire, train, plan, assign, and oversee work; evaluate performance; reward and discipline employees; address complaints and resolve issues.

• Supervise direct reports in Rep, PA I-IV roles.

⛳️ Requirements

• High School Diploma or equivalent.

• A minimum of 4 years of experience in a medical facility, health insurance, or a related field.

• Comprehensive knowledge of computer systems within Health Care Information Systems.

• Clear understanding of Revenue Cycle Management and Regulatory Agencies.

• Excellent interpersonal and organizational skills.

• Proven leadership capabilities.

• Ability to convey and comprehend detailed information through both oral and written communication.

• Availability to work hours and days as required by departmental/system needs.

• Must be available for "on-call" duties as necessary.

• Must secure and provide verification of required vaccinations and screenings before employment, as applicable and permitted by law.

• A college degree is preferred.

• Over 5 years of experience in Patient Access is preferred.

• At least 2 years of supervisory or leadership experience is preferred.

• A 2 or 4-year college degree in Business, Accounting, Medical Administration, or a related field is preferred.

• Must be capable of working in a seated position.

🏝️ Benefits

• Management-level positions may qualify for sign-on and relocation bonuses.

• Medical, dental, vision, disability, life, and business travel insurance.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year.

• 401k plan with up to a 6% employer match.

• 10 paid holidays each year.

• Health savings accounts, along with healthcare and dependent flexible spending accounts.

• Employee Assistance Program.

• Employee discount program.

• Optional pet insurance.

• Legal insurance.

• Accident and critical illness insurance.

• Long-term care insurance.

• Elder and childcare assistance.

• Accidental Death & Dismemberment (AD&D) insurance.

• Auto and home insurance options.

• For employees in Colorado, paid leave in compliance with Colorado’s Healthy Families and Workplaces Act.