Supervisor, Member and Provider Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit and oversee a team of Oscar colleagues, including managing performance, fostering growth and development, and handling HR administrative tasks.

• Oversee team outcomes, monitor dashboards, track operational KPIs, perform root-cause analysis, and formulate action plans.

• Grasp daily team operations and make volume-based decisions to serve customers effectively.

• Facilitate team huddles and convey Oscar's mission, vision, and values.

• Offer guidance and motivation to meet daily operational goals.

• Promote team engagement and cultivate an inclusive culture that reflects Oscar's core values.

• Lead and take part in continuous improvement initiatives.

• Identify and address gaps in operational workflows.

• Collaborate with production and other Oscar teams to apply best practices.

• Ensure adherence to relevant laws and regulations.

• Execute additional duties as assigned.

⛳️ Requirements

• Minimum of 2 years' experience in a customer service setting.

• At least 1 year of direct experience in people management.

• Over 1 year of experience utilizing data and metrics to drive enhancements.

• More than 1 year of experience collaborating with teams across various locations and disciplines.

• Bachelor’s degree (preferred, not mandatory).

• Lean Six Sigma or Process Improvement certification (preferred, not mandatory).

• Previous experience in healthcare and/or insurance (preferred, not mandatory).

• Proficiency in Google Suite or Microsoft Office (preferred, not mandatory).

• Over 2 years of experience addressing complex inquiries (preferred, not mandatory).

• More than 1 year of project management experience (preferred, not mandatory).

🏝️ Benefits

• Annual performance bonuses.

• Comprehensive employee benefits.

• Unlimited vacation program.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Paid sick leave.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life insurance.

• Disability insurance.

• Paid wellness time and reimbursements.

• Option for remote work from a home office.

• Occasional travel for team meetings and company events.