Supervisor, Member and Provider Services

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Recruit and oversee a team of Oscar colleagues, including managing performance, fostering growth and development, and handling HR administrative responsibilities.

• Supervise team results, monitor dashboards, track operational KPIs, perform root-cause analysis, and develop action plans.

• Grasp daily team operations and make volume-based decisions to serve customers effectively.

• Facilitate team huddles and convey Oscar's mission, vision, and values.

• Offer direction and encouragement to meet daily operational targets.

• Enhance team engagement and promote an inclusive culture that aligns with Oscar's core values.

• Lead and engage in continuous improvement initiatives.

• Identify and address gaps in operational workflows.

• Collaborate with production and other Oscar teams to adopt best practices.

• Ensure adherence to relevant laws and regulations.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 2 years of experience in a customer service setting.

• At least 1 year of direct people management experience.

• Over 1 year of experience utilizing data and metrics to drive enhancements.

• More than 1 year of experience working with teams across various locations and disciplines.

• Bachelor's degree (preferred).

• Lean Six Sigma or Process Improvement certification (preferred).

• Previous experience in healthcare and/or insurance (preferred).

• Advanced skills in Google Suite or Microsoft Office (preferred).

• More than 2 years of experience resolving complex inquiries (preferred).

• At least 1 year of project management experience (preferred).

🏝️ Benefits

• Employee benefits.

• Unlimited vacation program.

• Annual performance bonuses.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• 401(k) plan participation.

• Life insurance.

• Disability insurance.

• Paid wellness time.

• Wellness reimbursements.

• Remote work from a home office.

• Occasional travel for team meetings and company events.