Supervisor, Fraud Strategy

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Oversee the Fraud Strategy team and guarantee the timely handling of inquiries and support for Global Fraud Monitoring clients.

• Track workflow, productivity levels, accuracy, and associated losses.

• Engage in client presentations as necessary.

• Execute monthly audits and assess staff inquiry actions for precision and quality.

• Organize Fraud Strategy assignments, turnaround times, SLAs, team projects, and the quality of outputs.

• Analyze member client fraud patterns and recommend procedural modifications.

• Manage departmental workflow and urgent tasks.

• Address complex service challenges and escalation calls.

• Provide guidance to internal stakeholders on sensitive matters and propose client procedures and product enhancements.

• Oversee process documentation and communication efforts.

• Relay company strategies, client initiatives, system upgrades, and performance metrics to the team.

• Facilitate regular team meetings.

• Stay updated on industry and client fraud trends.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Bachelor’s Degree in Business Administration or a related discipline, or a combination of education and experience is required.

• A minimum of five (5) years in the financial services sector is required.

• At least five (5) years of professional experience in risk analytics, risk mitigation, and/or fraud services is required.

• One (1) year or equivalent supervisory experience is preferred.

• Familiarity with payment processing systems is preferred.

• Experience with third-party vendor systems software is preferred.

• Project management experience is preferred.

• This position is currently not eligible for sponsorship.

🏝️ Benefits

• Competitive salary.

• Medical coverage with telemedicine options.

• Dental and Vision insurance.

• Basic and Optional Life Insurance available.

• Paid Time Off (PTO).

• Maternity, Parental, and Family Care leave.

• Time off for Community Volunteer activities.

• 12 Paid Holidays per year.

• Company-paid Disability Insurance.

• 401k plan with employer matching contributions.

• Health Savings Accounts (HSA) with employer contributions.

• Flexible Spending Accounts (FSA).

• Supplemental Insurance options.

• Mental Health and Well-being support: Employee Assistance Program (EAP).

• Tuition Reimbursement program.

• Wellness program initiatives.

• Remote-first work environment with flexibility.

• Commitment to psychological safety, wellbeing, and a sense of belonging.