Contact Center Advocate II – Radiology Scheduling

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Schedule and coordinate Radiology appointments in accordance with established guidelines and workflows.

• Review patient orders and relevant information to ensure appropriate scheduling.

• Provide patients with details about their appointments and necessary preparation instructions.

• Utilize Epic and other applications to facilitate Radiology scheduling and outpatient operations.

• Communicate effectively with patients, physician offices, imaging departments, and internal teams.

• Identify exams or scenarios that require further review and route them accordingly.

• Adhere to processes that promote patient safety and minimize scheduling errors.

• Create a welcoming, customer-centric experience for patients.

• Adapt to changes in workflow, new scheduling requirements, and the expansion of Radiology services.

⛳️ Requirements

• Associate's degree in business or a related field is preferred.

• Previous clinical or customer service experience at HFHS is preferred.

• Proficient in reviewing patient orders and related information.

• Capable of selecting the appropriate exams and locations based on scheduling guidelines.

• Proficient in navigating Epic and other relevant applications.

• Able to adhere to detailed scheduling workflows and established processes.

• Skilled in identifying situations that require additional review and escalating inquiries as needed.

• Strong communication abilities.

• Excellent attention to detail.

• Capable of meeting expectations for quality, productivity, customer service, and workforce adherence.

🏝️ Benefits

• Opportunities for career advancement through collaborative, mission-driven work.

• Continuous learning and development opportunities.

• A supportive work environment.

• Professional development prospects.

• Full-time employment.