Supervisor comercial de call center – Portugués C1

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead commercial teams in call center operations

• Manage operational and commercial indicators

• Develop talent through commercial coaching

• Optimize performance metrics for commercial and consultative operations

• Make data-driven decisions

• Resolve conflicts

• Lead international teams in contact center operations, agency work, digital development, on-demand service support, and relationship and loyalty programs

⛳️ Requirements

• Education: Technician, technologist, or professional degree

• At least 1 to 2 years of experience in a supervisory, team leader, or coordinator role within call center operations

• Preferred experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment

• Advanced Portuguese (C1 or native)

• Fluent Spanish

• Strategic leadership skills

• Proficiency in operational KPIs: CSAT, FCR, sales metrics, adherence, and conversion

• Analytical capabilities for data-driven decision making

• Commercial coaching experience

• Conflict resolution skills

• Availability to work on holidays as per operational needs

• Reside in Bogotá or Medellín

🏝️ Benefits

• Variable compensation of $200,000

• All legal benefits provided

• Permanent contract directly with the company

• 100% remote work

• Work equipment provided by the company