Supervisor, Coaching Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of coaches

• Offer daily assistance for key responsibilities

• Aid in scheduling, shift management, training/support, and quality assurance for current products

• Contribute to best practices for present and upcoming product-specific procedures

• Gather and integrate team feedback

• Co-facilitate regularly scheduled team meetings alongside the Manager

• Engage in cross-departmental projects and meetings

• Continue to fulfill scheduled shifts to assist members and coaches

• Mentor, guide, train, and onboard both new and existing team members

• Provide insights to the Manager regarding team training and professional development requirements

• Collect and escalate feedback from the team

• Support the Manager with recruitment and interviews as necessary

• Maintain training documentation and the internal certification process

• Develop and implement Quality Monitoring protocols

• Ensure product operational coverage, which may include on-call or weekend responsibilities

• Undertake additional duties as assigned by the Manager

⛳️ Requirements

• Bachelor’s Degree

• Relevant health or coaching credentials to support members, coaches, and products

• Previous experience with products served by direct reports is preferred

• Commitment to professional development and ongoing education to maintain expertise and skills

• Strong written and verbal communication abilities

• Capacity to interact with both internal and external team members in line with Teladoc's culture

• Willingness to attend meetings virtually and/or in person as required

• Outstanding time management and organizational capabilities

• Proficient with mobile and remote technology as well as MS Word, Excel, PowerPoint, Outlook, Zoom, Webex, Google Docs, etc.

• Adherence to Federal, State, and local regulations regarding training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), IVDD, MDD, and HIPAA

• Ability to provide operational coverage, including on-call or weekend support as required

• NBC-HWC credential/certification is an advantage

• Must be authorized to work in the United States without any visa sponsorship now or in the future

🏝️ Benefits

• Performance-based bonus

• Benefits contingent on eligibility criteria

• Flexible Vacation Policy

• 80 hours of Paid Sick, Safe, and Caregiver Leave each year

• Comprehensive benefits program focused on employees and their families

• Significant career advancement opportunities

• Opportunities for professional development and continuing education