Supervisor, Adherence

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the Manager of Adherence Success by tracking and assessing the operational flow within the department.

• Delegate tasks to team members responsible for intake, medical record management, and handling incoming calls.

• Ensure that medical necessity assessments and the performance of inbound calls achieve designated target metrics.

• Supervise a team of two to eight direct reports and oversee daily operational activities.

• Provide training, coaching, performance evaluations, and hold team members accountable for meeting standards, objectives, and performance expectations.

• Identify underlying issues and enhance processes and systems for improvement.

• Conduct quality audits and deliver ongoing feedback for continuous improvement.

• Create employee and team objectives that align with the organization's goals.

• Manage the departmental budget and associated expenses.

• Generate reports for departmental and leadership review.

• Establish and uphold team Standard Operating Procedures.

• Collaborate with other managers to ensure compliance with payer billing regulations.

• Recognize regional issue trends and communicate the educational requirements.

• Conduct monthly compliance audits for employees.

• Update product-line leaders on team progress and task completion.

• Offer timely coaching, evaluations, and set performance objectives.

• Address patient needs while ensuring patient confidentiality in accordance with HIPAA regulations.

• Complete compliance training and adhere to AdaptHealth’s Compliance Program.

• Select and recruit qualified candidates, onboard new employees, and provide thorough training.

• Set annual departmental objectives based on the organizational strategy.

• Contribute to the achievement of organizational performance and retention objectives.

⛳️ Requirements

• A High School diploma is required.

• An Associate degree from an accredited institution is preferred.

• A minimum of two (2) years of relevant experience in healthcare administration, financial services, insurance customer service, claims processing, billing, home health, or medical terminology training is required.

• Experience managing the aforementioned tasks in a Medicare-certified Home Medical Equipment (HME) or healthcare setting that regularly bills insurance.

• Strong leadership abilities.

• Capability to co-manage in a multi-site environment.

• An independent thinker with strong decision-making skills.

• Excellent analytical and problem-solving capabilities with a keen attention to detail.

• Outstanding verbal and written communication skills.

• Exceptional customer service abilities.

• Proficient in computer skills and knowledgeable in Microsoft Office, particularly Excel.

• Ability to prioritize and manage various projects simultaneously.

• Technical proficiency to understand data flow and system interactions.

• Physical ability to bend, stoop, stretch, stand, and sit for extended durations.

• Capability to perform repetitive wrist, hand, and finger movements due to extensive computer usage.

• Ability to lift up to 30 pounds as necessary.

• Proficient in effectively communicating with both internal and external customers while demonstrating empathy, compassion, courtesy, and respect for privacy.

🏝️ Benefits

• Fully remote work flexibility.

• Access to training and continuous professional development opportunities.

• Employee coaching and performance feedback provided regularly.