Superannuation Operations Specialist – Fixed Term Contract

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assist the Trustee in meeting fiduciary, regulatory, and operational oversight duties related to superannuation administration, claims, complaints, and member outcomes.

• Facilitate governance and control concerning incidents, breaches, and complaints.

• Promote fair, consistent, and compliant decision-making regarding claims and member issues.

• Supervise service providers and assess contact centre performance.

• Deliver cross-functional support across claims, complaints, incidents, remediation, service provider management, contact centre oversight, and member servicing.

• Assess and resolve incidents and complaints.

• Review claims and member issues within the scope of delegated authority.

• Assist in operational governance, risk management, and regulatory activities.

• Leverage insights from claims, complaints, and member feedback to pinpoint enhancements in processes, systems, disclosures, and member outcomes.

• Work collaboratively as part of a pooled Operations team under the guidance of senior Fund Operations colleagues.

⛳️ Requirements

• Minimum of 2 years’ experience in a superannuation operations role.

• Experience in customer service, such as in a contact or member service centre.

• Strong comprehension of superannuation legislation.

• RG146 certification, or a willingness to undergo training and achieve compliance within 12 months of starting.

• Capability to work independently as well as part of a team.

• Proficient in communicating with individuals from diverse levels and backgrounds.

• Exceptional attention to detail.

• Good judgment and problem-solving abilities.

• Capacity to manage multiple priority tasks simultaneously.

• Eagerness to acquire new skills and embrace additional responsibilities.

• Ability to cultivate strong relationships with service providers, colleagues, Senior Leadership, and the Office of the Superannuation Trustee.

• Tertiary qualifications in finance, law, business, or a related field are advantageous but not mandatory.

• Direct experience within a superannuation RSE Licensee is considered a plus.

• Familiarity with insurance within the superannuation framework is a plus.

• Experience in collaborating with outsourced service providers is a plus.

🏝️ Benefits

• A purpose-driven organization dedicated to addressing climate change and inequality.

• B Corp certified organization.

• Recognized as AFR's Best Place to Work 2026.

• Flexible work arrangements available.

• Options to work from home, co-working spaces, or anywhere in Australia, or overseas for a limited time.

• Participation in the Employee Share Ownership Program.

• Engaging company-wide events.

• Menstrual and Menopausal Leave offered.

• Public holiday swaps available.

• Cultural Leave provisions.

• Self Care Leave options.

• Gender Affirmation Guidelines and Leave provided.

• Employee network groups supporting diverse backgrounds.

• Generous 20 weeks’ paid parental leave for birthing and non-birthing parents of all genders.

• Provision of a laptop for remote work.

• Allowance for home working setup.

• Access to Employee Assistance Program (EAP).

• Option to purchase additional leave.

• Novated leasing arrangements for electric vehicles.