Superannuation Operations Specialist – Claims

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assist the Trustee in managing superannuation claims.

• Aid in the evaluation, decision-making, and supervision of both insured and non-insured superannuation claims.

• Analyze claims data and render claim decisions within the limits of delegated authority.

• Ensure decisions are accurate, fair, consistent with fund regulations, Trustee responsibilities, and compliance standards.

• Detect issues that necessitate additional investigation or escalation.

• Help in managing intricate or contested claims.

• Collaborate with insurers and administrators to resolve issues and track follow-up actions.

• Contribute to claims reporting, oversight of service providers, quality assessments, and ongoing improvements.

• Recognize recurring problems, assist in governance reporting, and enhance claims processes and member experiences.

• Work in partnership with senior Operations team members, insurers, administrators, and internal stakeholders.

⛳️ Requirements

• Minimum of 2 years’ experience in superannuation administration, especially in claims administration, insurance operations, or enhancing member outcomes.

• Proven experience in managing or reviewing both insured and non-insured claims, including Death, TPD, Terminal Illness, or Income Protection claims.

• Proficient in reviewing claim data, identifying issues, following up with administrators or insurers, and escalating concerns as necessary.

• Knowledge of fund regulations, Trustee duties, accuracy, and fair outcomes for members.

• Ideally, experience within a superannuation Trustee office, or close collaboration with a Trustee or RSE licensee.

• Strong analytical, written, and verbal communication skills.

• Capability to handle multiple tasks, maintain precise records, and see matters through to resolution.

• Possession of RG146, or a commitment to pursue relevant training as required for the role.

• Alignment with Future Group’s mission and enthusiasm for transitioning Australia’s investments from fossil fuels to renewable energy.

• Commitment to leveraging financial resources to foster a sustainable and just world.

• Nice-to-haves: experience with claims governance, quality assurance, reporting, or continuous improvement initiatives.

• Nice-to-haves: background in managing claims disputes or matters related to AFCA.

🏝️ Benefits

• A mission-driven organization dedicated to improving global conditions.

• B Corp certified organization.

• Recognized as AFR's Best Place to Work 2026.

• Flexible working options available.

• Opportunities to work from home, co-working spaces, anywhere in Australia, or even overseas for a limited time.

• Employee Share Ownership Program.

• Engaging company-wide events.

• Menstrual and Menopausal Leave.

• Public holiday swaps available.

• Cultural Leave options.

• Self Care Leave provisions.

• Gender Affirmation Guidelines and Leave.

• Employee network groups supporting diverse backgrounds.

• 20 weeks of paid parental leave available for birthing and non-birthing parents of all genders.

• Provision of a laptop for remote work.

• Allowance for home office setup.

• Access to Employee Assistance Program (EAP).

• Option to purchase additional leave.

• Novated leasing plans for electric vehicles.