Director of Partner Operations

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Oversee the strategic management and operational effectiveness of critical partnerships with hospitals and health systems.

• Act as the primary operational lead for designated hospital system partners, ensuring relationship health, partner satisfaction, and clinical outcomes.

• Collaborate with hospital department leaders, CMOs, CNOs, and operational executives to incorporate programs into hospital workflows.

• Showcase clinical and economic ROI while identifying opportunities for partnership expansion.

• Establish and nurture long-term relationships with hospital executives.

• Manage complete project lifecycles for new partner implementations, including planning, resource allocation, and risk management.

• Facilitate clinical and operational onboarding and integration with hospital IT/EMR systems.

• Coordinate efforts between Product, Clinical Operations, and Technology teams to fulfill partner commitments and achieve milestones.

• Supervise performance governance and deliver data-driven operational and clinical health reports.

• Address intricate clinical workflow challenges as the top operational escalation point.

• Convert performance reports and KPIs into strategic initiatives and operational modifications.

⛳️ Requirements

• Current or previous experience as a Registered Nurse (RN), Paramedic, or Social Worker is highly preferred.

• Extensive, demonstrable knowledge of hospital clinical workflows, service line operations, and the financial/operational challenges associated with acute care delivery.

• Outstanding organizational abilities and meticulous attention to detail in complex clinical settings and implementation strategies.

• Over 5 years of progressive experience in strategic account management, partner operations, or intricate project management within the hospital/health system domain.

• Bachelor's degree in Business Administration, Healthcare Management, Clinical Sciences (e.g., Nursing, Allied Health), or a related discipline.

• Proven skills in leading and managing large-scale, complex implementation projects.

• Exceptional communication, presentation, and negotiation skills at the executive level.

• Demonstrated ability to influence hospital administrators and clinical leadership effectively.

• Willingness to travel up to 25–50% for partner engagements and implementations.

• Preference for candidates located in the greater New Orleans metropolitan area.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Generous Discretionary Time Off (DTO).

• Paid holidays.

• 401(k) retirement plan.

• Annual incentive plan with a target bonus opportunity of up to 10% of base salary.

• Mission-driven culture focused on growth, collaboration, and patient care.

• Opportunity to be part of a transformative healthcare model that prioritizes keeping patients out of the hospital and in their homes.