Superannuation Operations Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assist the Trustee in executing fiduciary, regulatory, and operational oversight duties related to superannuation administration, claims, complaints, and member outcomes.

• Deliver cross-functional support in areas including claims, complaints, incidents, remediation, service-provider management, contact centre oversight, and member services.

• Evaluate and resolve incidents and complaints effectively.

• Assess claims and member issues within the authority granted.

• Supervise service-provider performance metrics.

• Contribute to operational governance, risk management, and regulatory activities.

• Leverage insights from claims, complaints, and member feedback to enhance processes, systems, disclosures, and member outcomes.

• Collaborate as part of a pooled Operations team under the guidance of senior colleagues in Fund Operations.

• Establish strong relationships with service providers, colleagues, Senior Leadership, and the Office of the Superannuation Trustee.

• Take ownership of and address escalations promptly.

⛳️ Requirements

• Commitment to Future Group’s mission with a strong desire to transition Australia’s finances from fossil fuels to renewable energy.

• Minimum of 2 years’ experience in a superannuation operations position.

• Relevant customer service experience, preferably in a contact or member service centre.

• Comprehensive understanding of superannuation legislation.

• RG146 accreditation, or a willingness to undergo training to achieve compliance within 12 months of starting.

• Ability to operate independently as well as collaboratively within a team environment.

• Excellent communication skills across various levels and backgrounds.

• Strong attention to detail, sound judgment, and effective problem-solving capabilities.

• Capacity to manage multiple high-priority tasks simultaneously.

• Openness to acquiring new skills and taking on additional responsibilities.

• Ability to foster strong relationships with service providers, colleagues, Senior Leadership, and the Office of the Superannuation Trustee.

• Tertiary qualifications in finance, law, business, or a related field are advantageous but not mandatory.

• Previous experience within a superannuation RSE Licensee is a plus.

• Familiarity with insurance within the superannuation framework is beneficial.

• Experience collaborating with outsourced service providers is a plus.

🏝️ Benefits

• A purpose-driven organization dedicated to addressing climate change and social inequality.

• Certified B Corp organization.

• Recognized in AFR's Best Place to Work 2026 awards.

• Flexible working arrangements accommodating school drop-offs/pick-ups and lunchtime gym sessions.

• Option to work from home, co-working spaces, anywhere in Australia, or temporarily overseas.

• Employee Share Ownership Program.

• Engaging company-wide events.

• Menstrual and Menopausal Leave policies.

• Flexibility for public holiday swaps.

• Cultural Leave provisions.

• Self Care Leave availability.

• Gender Affirmation Guidelines and Leave.

• Access to employee network groups: SuperGenders, SuperGlobal, and SuperPride.

• 20 weeks of paid parental leave for all genders, including birthing and non-birthing parents.

• Provision of a laptop for remote work.

• Allowance for home office setup.

• Employee Assistance Program (EAP) support.

• Option to purchase additional leave.

• Novated leasing arrangements for electric vehicles.