Summer Intern, Program Operations

This is a fully remote position, open to applicants in Michigan, +2 more states.

📋 Description

• Facilitate and assist in the implementation of program activities, events, tasks, and deliverables.

• Conduct research and assess market trends, customer segments, competitive environments, and energy efficiency equipment.

• Analyze market potential, identify program growth opportunities, and evaluate distributor, contractor, and trade ally networks.

• Collaborate with Sales, Account Management, Engineering, Marketing, IT, Customer Care, and other cross-functional departments.

• Develop strategies for outreach, sales, customer targeting, decarbonization, equity and affordability, lead generation, and value propositions.

• Prepare and manage reports, schedules, meeting minutes, technical specifications, calculations, and other program-related documentation.

• Summarize findings and provide actionable recommendations.

• Offer administrative and communication support, including organizing meetings.

• Create client presentations and convey key program outcomes to stakeholders.

• Identify program opportunities that further clients’ clean energy objectives.

• Review workflows and suggest enhancements for efficiency and delivery.

• Engage with participating service providers and collect information to improve program outcomes.

• Support field-based staff and participating Trade Allies.

• Communicate with contractors, customers, and consultants.

• Address or escalate concerns from customers and contractors.

• Monitor contractor enrollment and assist technical teams with QA/QC standards.

⛳️ Requirements

• A minimum of 30 completed college-level credit hours is required by the start date, ideally in Business Administration, Economics, Project Management, Energy Management, or a related discipline.

• Must successfully pass any necessary background checks, which may include drug testing.

• U.S. Citizenship or Permanent Work Authorization is mandatory.

• Strong skills in organization, time management, task prioritization, and attention to detail.

• Exceptional written, verbal, analytical, and collaborative communication abilities.

• Capability to work both independently and collaboratively within a team.

• Proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Word.

• Experience in program coordination, documentation, research, data collection, market analysis, or sales planning initiatives.

• Knowledge of data analytics and visualization tools such as Power BI, Power Query, or VBA.

• Interest in energy efficiency, market research, and sales strategy.

• Familiarity with HVAC, water heating, space heating, kitchen equipment, or lighting technologies is advantageous.

🏝️ Benefits

• Options for remote work.

• Opportunities for occasional in-person team engagement.

• Practical experience in program operations.

• Exposure to significant projects and client interactions.

• Development of foundational skills in project management, communication, and teamwork.

• Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs.