Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage all facets of new school and district implementations, from technical configuration to user training, ensuring a successful and timely launch.

• Create and deliver engaging training and professional development workshops for teachers, coaches, and school administrators, both online and in-person.

• Analyze product usage data to detect trends, celebrate achievements, and address risks to adoption.

• Formulate and implement data-driven intervention strategies for users or schools at risk.

• Cultivate collaborative relationships with Curriculum Directors, Principals, Instructional Coaches, and teacher leaders.

• Advise schools on best practices for incorporating Amira into existing curricula and teaching routines.

• Evaluate the effectiveness of the product and communicate actionable insights to Research and Development.

• Proactively identify and resolve customer concerns or issues.

• Monitor key performance indicators (KPIs) including gross renewal rate, customer satisfaction, time-to-value, product adoption and usage metrics, and customer health score.

⛳️ Requirements

• 3-5 years of experience in customer success, implementation, professional development, or previous roles as a K-12 educator (e.g., Instructional Coach, Teacher).

• Experience in implementing software solutions, ideally within the Education SaaS sector.

• Proven experience in delivering professional development or training for adult audiences.

• Strong project management and organizational abilities.

• Proficient in data analysis for generating actionable insights.

• Exceptional communication and presentation skills.

• Profound empathy for the challenges and aspirations of educators.

• Willingness to travel up to 50% for this position.

• Preferred: Background in education administration and/or experience in a start-up environment.

🏝️ Benefits

• Competitive Salary

• Medical, dental, and vision benefits

• 401(k) with company matching

• Flexible time off

• Stock option ownership

• Opportunities to engage in cutting-edge work

• The chance to assist children worldwide in achieving their full potential

• Mission-driven work supporting literacy development for PreK-7 students across the nation

• Involvement in technical innovation at the forefront of AI-enabled customer success

• Strategic impact with direct influence on revenue and service for millions of students

• Growth opportunities to build and scale automation infrastructure as the company and team expand

• A collaborative culture within a small, focused team where contributions are recognized and valued