Subscription Management Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Assist in managing utility partnerships and customer subscription sizes and enrollments across various projects, states, and utility programs.

• Ensure compliance with program, contract, and internal policies regarding subscription sizing and allocation management, emphasizing prompt utility submissions and adherence in Illinois, Virginia, and Massachusetts.

• Evaluate credits that are produced, allocated, utilized, and banked.

• Track project fill rates and work collaboratively across teams to achieve optimal fill rates.

• Handle edge cases and urgent requests utilizing desktop tools, utility forms, and proprietary software.

• Work with a global team to fulfill contractual obligations.

• Conduct QA/QC on new tools, reports, and automation initiatives.

• Develop relationships with utility representatives to sustain active subscriptions and ensure accurate billing credits.

• Maintain the knowledge base, which includes project data, enrollment timelines, and key deadlines.

• Fulfill compliance obligations and ensure timely submissions for designated markets.

• Facilitate revenue recognition by collaborating with the Manager of Bank Management on the redistribution of banked credits.

• Address all cases within established SLAs.

• Become an expert in community solar and uphold utility-specific operating procedures and regulations.

⛳️ Requirements

• Bachelor’s Degree in Business, Finance, Accounting, Mathematics, Science, Environmental Studies, Data Analytics, or a related discipline.

• Minimum of 2 years of experience in an energy-related position; Community Solar or Renewable Energy experience is preferred.

• Proficiency in Microsoft Excel is highly regarded.

• Exceptional attention to detail and strong time management abilities.

• Demonstrated success in cross-team collaboration.

• Excellent verbal, written, and analytical skills.

• Capacity to solve problems, devise innovative solutions, troubleshoot issues, and establish best practices.

• Ability to adapt and thrive in a fast-paced environment with changing requirements.

🏝️ Benefits

• A remote-first culture – work in the environment that maximizes your productivity and comfort.

• Flexible paid time off – take time to recharge as needed, no justification required.

• 13 company holidays and Summer Fridays – enjoy extended weekends and early departures.

• 16 weeks of paid parental leave.

• 80–95% company-sponsored medical, dental, and vision insurance coverage.