Student Success Manager – Nursing

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit, enroll, and guide a diverse range of students through both undergraduate and graduate programs.

• Execute outreach efforts via outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS.

• Provide advice to students regarding their career paths and program interests, ensuring alignment with academic and professional objectives.

• Support prospective students throughout the enrollment process.

• Oversee the onboarding of enrolled students and offer financial guidance from enrollment until graduation.

• Deliver personalized assistance, career direction, degree outcomes, course guidance, and registration support.

• Familiarize students with admissions and catalog requirements, academic policies, registration procedures, and available resources.

• Manage a student cohort while achieving enrollment and retention goals.

• Motivate and assist students in advancing through their degree programs.

• Collaborate with academic and admissions departments and faculty to promote program alignment, student achievement, and regulatory compliance.

• Ensure compliance with state and federal regulations, FERPA, and institutional standards.

• Utilize technology platforms for managing student interactions, communications, engagement, and career planning.

• Stay informed about online education platforms and career planning resources.

• Analyze student dashboards and reports to enhance the student experience and outcomes.

• Identify alternative solutions and implement strategies to optimally support students.

⛳️ Requirements

• A Bachelor's degree in Business, Education, Psychology, or Communications.

• A minimum of 3 years of relevant experience in counseling/advising, customer service and/or sales concierge service, or managing a large customer base.

• At least two years of experience for every year of formal education required; candidates without a degree must enroll in a degree-seeking program and maintain good standing with student loan debt (applies to internal employees only).

• Strong technological proficiency for student management and engagement.

• Knowledge of online learning platforms and career planning tools.

• Familiarity with student information systems and CRM tools such as Cvue, SRM (Salesforce), CampusLogic, Brightspace, Canvas, and Slate.

• Proficiency in Outlook, Microsoft Office, and/or Google Apps for Work.

• Ability to provide guidance on academic, organizational, university policies, processes, and education funding.

• Understanding of programs of study, university policies, online platforms, student services, and academic organization.

• Excellent consultative sales and problem-solving abilities.

• Strong verbal and written communication, listening, interpersonal, time management, organizational, problem-solving, and decision-making skills.

• Conflict resolution skills and the ability to de-escalate student issues.

• Understanding of FERPA guidelines and regulations.

• Ability to analyze student dashboards and reports.

• Comprehensive knowledge of online education platforms.

• Ability to identify and comprehend students' career decision-making processes.

• Self-motivated, results-driven, resilient, compassionate, patient, persuasive, flexible, passionate, capable of multitasking, and detail-oriented.

🏝️ Benefits

• Remote work options that offer a flexible work/life balance.

• A comprehensive retirement package with automatic enrollment in The Company Contribution Plan (8-10% annual company contribution based on tenure).

• The Gift of Knowledge Program offering tuition assistance and significant discounts for employees and their immediate family members.

• Extensive health benefits with eligibility for new hires beginning on the first day of employment.

• Generous Paid Time Off policy that includes paid holidays, vacation, personal days, sick leave, one volunteer day, and one diversity and inclusion day.